Service Desk Engineer

Job Title: Service Desk Engineer (1st Line)

Salary: Starting from £26,500

Type: Full-time, Permanent

Set2

Recruit is working with a well-established Managed Service Provider (MSP) based in Plymouth who are looking to add a motivated 1st Line Service Desk Engineer to their growing support team. This hybrid role offers the flexibility of working from home two days per week, alongside excellent training and clear progression opportunities within the business.

• Provide 1st line technical support to end users via phone, email, and ticketing systems
• Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware
• Log, prioritise, and manage support tickets in line with SLA requirements
• Escalate more complex issues to 2nd/3rd line support teams where required
• Deliver a high standard of customer service and maintain positive client relationships
• Support user onboarding/offboarding and basic system administration tasks
• Update documentation and contribute to internal knowledge bases

• Previous experience in a Service Desk, Helpdesk, or IT Support role or completion of an IT apprenticeship
• Working knowledge of Windows 10/11 and Microsoft 365
• Basic understanding of Active Directory and general networking concepts
• Strong communication skills and a customer‑first attitude
• Ability to manage workload effectively in a fast‑paced MSP environment
• A genuine interest in IT with a desire to develop and progress
• All applicants must have the right to work in the UK. Unfortunately, sponsorship is not available for this role.
• Hybrid working – 2 days per week working from home
• Excellent training and development opportunities
• Clear career progression pathways
• Supportive and collaborative MSP environment

The role is advertised and managed by Set2

Recruit on behalf of the client. Set2

Recruit will handle the application process and act as the primary point of contact throughout the initial stages of recruitment.

To apply , please submit your CV, and a consultant from Set2

Recruit will be in touch to discuss the opportunity in more detail.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting