Program Manager, Zoom Communication Platform

Program Manager, Zoom Communication Platform page is loaded## Program Manager, Zoom Communication Platform locations:
Duluth, GAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-551:122025##
** Join Our Team
** In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row.

In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.## ## About this Position The Program Manager for the Zoom Communications Platform (PMZ), will work directly with key stakeholders to define and implement the integration of Zoom into Primerica's communication eco-system.

The PMZ will serve as our principal liaison with the Zoom corporate team as well as the Field. They will be responsible for overseeing and realizing value from our vendor relationship with Zoom. They will work with senior home office and Field leaders to ensure our communications and change management support successful onboarding, training and adoption of our Zoom communications tool.

They will provide guidance to IT, Business, and Project team members, providing business objectives and connect features to those objectives to deliver concrete, high business value over time. The program manager will work with key stakeholders across the organization to identify ways Zoom can enhance our sales and further our strategic vision. This role will help support meeting the organization's regulatory and compliance requirements as it relates to storage of "off-channel" communications.

They will work with Legal and Compliance to ensure adoption and use of approved tools and migration away from legacy or sunset tools and messaging platforms that fail to meet regulatory compliance requirements. Moreover, the PMZ will be responsible for gaining Field acceptance of Zoom, will communicate with the Field regarding Zoom's benefits including developing and delivering Field communications and training via presentations, webinars, virtual hierarchy meetings, etc.##

## Responsibilities & Qualifications
** Set the Vision and Strategy
** Collaborate with the senior levels of management, marketing, training, communications, Field leaders and legal/compliance teams to:
* Ensure that Zoom is integrated into our organization.
* Define how best to describe the benefits of using Zoom, the time saved by using a centralized enterprise tool, and improved metrics to drive improved communications and activities with Clients and Representatives by using Zoom.
* Act as an ongoing champion for Zoom both internally and with the Field and actively promote new features and functionality available through Primerica's Zoom program.
* Lead cross functional teams in delivering maximum value from our Zoom relationship.
* Serve as our liaison to Zoom Corporate.
* Fully implement and maximize the benefit of our contract with Zoom.
* Be our primary interface with the Field on Zoom communications and addressing their technical issues.
** Manage the Program Teams' Workload
*** Lead and guide all stakeholders and contributing parties who have a connection to Zoom.
* Engage with the talent needed to make Zoom successful.
* Provide guidance to ensure Zoom works with our other tools.
* Lead stakeholder discovery sessions and demos for senior level internal stakeholders (IT, marketing, operations, legal & compliance, etc.), vendor partners (product and service providers, systems integrators, interactive agencies, development partners, etc.), as well as senior Field leaders to help define what collaboration will be necessary to work through the Zoom road map. In addition to strong technical skills, this position must be able to function well in high performing, agile,…