User Documentation Specialist

Apply for the User Documentation Specialist role at LAIKA Studios.

At LAIKA, innovation and artistry go hand in hand. As a User Documentation Specialist, you’ll translate complex technical systems into clear, user‑friendly documentation that empowers our artists, engineers, and creatives. Working with the Technology Engagement & Development (TED) team, you’ll create resources for LAIKA’s proprietary tools, workflows, and third‑party systems. Partnering with the Senior Technology Engagement & Development Manager and training & development analysts, you’ll ensure our teams have the knowledge they need to push the boundaries of stop‑motion storytelling.

• Develop user‑friendly application guides, product manuals, and visual documentation to support technology adoption.
• Partner with training & development analysts to document new workflows, helping production teams master LAIKA’s tools.
• Work with technology subject matter experts to translate complex, undocumented processes into clear software documentation.
• Collaborate with the Senior Technology Engagement & Development Manager to identify documentation gaps and refine strategy.
• Organize and maintain the Technology department’s technical documentation system.
• Review and enhance existing technical documentation to ensure clarity for diverse user groups.
• Assist in crafting user communications about system updates, outages, and process changes.

• 3+ years’ experience writing technical documentation specializing in software development, IT, or computer science.
• Strong ability to translate complex technical concepts into clear, concise language.
• Excellent research, analytical, and communication skills.
• Ability to manage multiple projects under tight deadlines.
• Experience with documentation tools (e.g., Articulate, Microsoft Office, Confluence, Camtasia, Snagit) and Adobe Suite programs.

Physical demands: walk, stand, sit, use hands to operate standard office equipment, reach with hands and arms, balance, stoop, talk or hear both in person and by telephone. Must lift and/or move up to 15 pounds. Vision: close vision, distance vision, ability to adjust focus. Work environment: typical office conditions, variable indoor temperatures, quiet or moderate noise level.

On‑site in Hillsboro, OR, and eligible for hybrid and/or remote work (in CA, OR, or WA only).

Salary is commensurate with skills and experience.

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