ServiceNow Developer PSDS Module exp; Remote

Client

State of TN/TN DHS

65200

Programmer/Developer

505 Deaderick Street James K. Polk 17th Floor Nashville, Tennessee 37243

12/18/2026 – 12/31/2026

Remote

• We are looking for a Service Now Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS). This role will focus on designing, configuring, and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.

• Solution Design & Development
• Configure and customize Service Now CSM and PSDS applications to meet public sector requirements.
• Develop workflows, case life cycles, business rules, and integrations with external government systems.
• Build portals and self-service experiences tailored for citizens and government staff.
• Implementation & Delivery
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Implement proactive service delivery features to improve citizen engagement and transparency.
• Ensure scalability, maintainability, and compliance with government standards.
• Integration & Support
• Integrate Service Now with legacy systems, CRM, ERP, and external data sources.
• Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
• Maintain documentation of configurations, customizations, and processes.
• Governance & Best Practices
• Adhere to Service Now development standards and coding best practices.
• Ensure compliance with public sector security, accessibility, and data privacy regulations.
• Participate in code reviews and contribute to continuous improvement initiatives.

• Hands-on experience with Service Now CSM and/or PSDS modules.
• Strong knowledge of Service Now architecture, modules, and integrations (REST, SOAP, etc.).
• Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.
• Experience with platform security, including user access management and compliance.
• Experience with Service Portal development and UI/UX customization.
• 3 years of Service Now development experience.
• Experience integrating Service Now with third-party applications (REST/SOAP APIs).
• Service Now platform upgrades and health scans are a plus.

• Service Now Certified System Administrator (CSA).
• Experience in Agile/Scrum environments.
• Knowledge of public sector service delivery models and citizen engagement strategies.

++Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)++