Machine Learning

Overview

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career.
Join us, and help change mental healthcare for the better.

• Analyze patient behavior and funnel performance to identify UX pain points and drop-off drivers
• Partner with user research to combine qualitative and quantitative insights into a unified view of the patient journey
• Develop frameworks to measure relevance, conversion signals, and long-term patient outcomes
• Collaborate with product, clinical, and engineering teams to define success metrics and guide experimentation.
• Clearly communicate findings, recommendations, and business implications to both technical and non-technical stakeholders

• Degree in Statistics or a related quantitative field;
  Masters or PhD preferred
• 2-5 years of experience in data science, applied machine learning, or a related field.
• Strong proficiency in Python, SQL, and experimentation/causal inference techniques.
• Familiarity with ranking, search, or recommendation systems (e.g., relevance modeling, click modeling, LTR methods).
• Comfort with ambiguous, open-ended research questions and the ability to translate findings into actionable insights.
• Excellent communication skills — able to explain complex ideas simply and build trust across teams.
• Passion for improving access to mental health care and advancing outcomes for patients.

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development