IT Help Desk Analyst – Support & Troubleshooting

Requirements

• Associates Degree or equivalent in Information Technology or a related field is necessary.
• 3 to 5 years of relevant experience is preferred.
• Experience in computer and phone hardware repair is advantageous.
• Knowledge of a diverse range of technology concepts, practices, and procedures.
• Strong customer service skills and ability to ensure a positive support experience.
• Proficiency in using logic and reasoning to analyze different solutions and approaches.
• Demonstrated proactive problem-solving skills and a strong approach to resolution.
• Ability to collaborate effectively with team members in a fast-paced setting to meet project deadlines.
• Capability to lift up to 50 lbs when required.
• Willingness to support system upgrades 2 to 3 times each year.

• Serve as the primary contact for technical queries and issues, managing access setups and modifications.
• Accurately identify technical problems, gather relevant information, and conduct thorough research using all available resources.
• Evaluate and test new technologies and software while consulting leadership to meet security needs and improve functionality.
• Develop procedures for monitoring and analyzing technical and financial data related to company software, hardware, and equipment in both office and field settings.
• Oversee the inventory of computers and mobile devices.
• Use Mobile Device Management (MDM) software for mobile devices.
• Provide assistance and support for various internal systems, including Alarm Systems, Access Control, and Tool Management.
• Document support requests properly and track incidents to resolution or escalation.
• Travel to external locations as necessary for troubleshooting and equipment gathering.
• Elevate unresolved issues to a third‑party IT service provider.
• Work on‑site; remote work options are not available.
• Collaborate with third‑party IT vendors on a variety of support tasks.
• Perform other duties as assigned.

We are seeking an IT/Technology Manager to be the go-to person for technical challenges within our administration department. This is a full‑time position based on‑site. Our ideal candidate will display exceptional analytical skills and a strong grasp of industry best practices. We offer a competitive salary ranging from $50,000 to $65,000, along with benefits including a 401(k) with matching, dental, health, life, and vision insurance, and paid time off.

Join our team and contribute to innovative technological solutions!