Computer Programmer Analyst; Remote eligible

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Annual Salary Range:$$ -$$

Work-Site Type:

Remote

ORNL offers a flexible work environment that supports both the organization and the employee. In addition, this position is considered remote-eligible for ORNL in pre-approved locations. Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.

Note about pay range:

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate’s qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position.

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Overview:

We are seeking a Computer Programmer/Analyst who will focus on supporting Enterprise IT managed, custom-configured, off-the-shelf (COTS) applications, with a focus on data automation, reporting, and analytics. This position resides in the Software Engineering group in the Application Development, Information Technology Services Directorate, at Oak Ridge National Laboratory (ORNL).

You will take the lead in administering, maintaining, and supporting software that manages intellectual property information. Additionally, you will provide support for other commercial off-the-shelf (COTS) applications as required.

Major Duties/Responsibilities:

• Serve as the primary administrator for ORNL’s Intellectual Property Management system, ensuring system stability, reliability, and compliance with organizational standards.
• Administer, support, and maintain additional commercial off-the-shelf (COTS) applications as requested.
• Lead efforts in end-user support, application upgrades, bulk data imports/exports, report creation, and resolution of permissions or workflow issues.
• Collaborate with business customers and vendors to resolve application issues, gather feedback, and identify opportunities for continuous improvement of system processes and workflows.
• Diagnose and troubleshoot application issues using advanced debugging techniques; escalate to vendors when needed and validate system fixes to ensure successful resolution.
• Manage and analyze application data using Microsoft SQL Server; develop and run complex queries to detect trends, identify data quality issues, and ensure data accuracy and consistency.
• Design, develop, and maintain ETL processes using SQL Server Integration Services (SSIS) to extract, transform, and load data from a variety of sources; optimize and troubleshoot SSIS packages for performance and scalability.
• Work closely with business users to design, develop, and deliver Business Intelligence (BI) reports and dashboards that provide meaningful and actionable insights.
• Participate in functional testing and implement application code changes based on evolving business needs; work with stakeholders to improve processes for testing in development environments prior to production rollout.
• Coordinate and implement software change requests and enhancements in collaboration with business customers and IT teams.
• Engage with end users to test new features and functions, ensuring high-quality, error-free deployments; create and maintain documentation, test plans, and user/system guides.
• Ensure all system and application documentation is accurate, up-to-date, and compliant with Software Quality Assurance (SQA) standards. Track and document configuration changes using the Service Now change management system.
• Collaborate with IT security staff, business customers, and vendors to proactively address and remediate application security vulnerabilities.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS degree in computer…