Technical Business Analyst

Technical Business Analyst – Soft Pro

Raleigh, NC (Hybrid/Remote options available)

About Soft Pro

Soft Pro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), Soft Pro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.

Why Join Soft Pro?

We believe in taking care of our people and fostering a culture of excellence.

• Comprehensive Benefits:
  Medical, dental, vision, disability, and more
• Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
• Generous Paid Time Off: vacation, holidays, and parental leave
• Flexibility:
  Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture

2025 Best Place to Work by the Triangle Business Journal— an honor we’ve earned 13 times since 2012!

Our Core Values

• Deliver AMAZING Customer Service
• Be an AWESOME Teammate
• Adopt a Sense of Urgency
• Innovate to be Efficient
• Produce Quality Work
• Take Initiative
• Go the Extra Mile

What We’re Looking For

Want to help us expand our next generation cloud native software solutions? If yes, Soft Pro is seeking a Technical Business Analyst for our SaaS Team. The Technical BA is responsible for gathering, defining, and supporting requirements, and assisting development teams with transforming those requirements into innovative designs. This position is located in our Raleigh, NC office or in a remote capacity for the individual with an appropriate amount of experience and skillset.

If located near our HQ in Raleigh, this is a hybrid position.

What You Will Do At Soft Pro Gather and document requirements

• Work with customers and stakeholders to document business requirements
• Review technical documentation needed for development and translate them into functional specs
• Assist the team in determining technical readiness of customer partners (if applicable)
• Work with the product owner in creating user stories and determining project schedules
• Contribute to product direction and feature set

Communicate Requirements To Others

• Document business process flow, use cases, and functional requirements
• Create working mockups to help convey proposed product design to the stakeholders
• Organize and lead presentations with development teams to communicate requirements
• Work with development teams to effectively translate business needs into creative software solutions
• Work with the business on production bugs, helpdesk tickets and user training to ensure proper and optimal usage of our integrations

Verify resulting products meet customer needs

• Validate that completed product solutions meet the requirements and expectations
• Work with development teams to make sure products meet customer quality expectations
• Work with the technical documentation writer to ensure the accuracy of installation and user guides

Serve as a subject matter expert for your product areas

• Troubleshoot software, identify root causes, and propose solutions
• Conduct product demonstrations to internal and external customers
• Collaborate with the teams implementing products
• Keep abreast of new technologies and process innovation within our industry
• Look for ways to innovate within your product areas
• Work collaboratively and cohesively with all team members
• Some travel required

The Experience And Skills We Are Looking For

• 5+ years as a Technical Business Analyst (or equivalent role)
• Excellent verbal and written communication with customers, dev teams, and executive management
• Strong technical aptitude, including proficiency with SQL, command line interfaces, and data interchange formats (XML, JSON)
• Familiarity with API integrations (REST, SOAP) and high-level review of code repositories
• Title or escrow experience within large organizations strongly preferred
• Experience with MS Azure Dev Ops or similar tools
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Must be detail-oriented, highly organized and results-driven
• Experience documenting user requirements
• Experi…