Implementation Specialist

Location:
Remote (US-Based Preferred) | Full-Time
About Thynk AI:

Thynk AI is a fast-growing AI services company based in Lehi, Utah. We offer intelligent AI agents for businesses along with other AI business services. Our focus is helping clients to be more efficient and support growth and profitability. As the AI industry rapidly expands, we're leading the way with innovative solutions. Join our team to help shape the future of AI in business!

We are looking for an Implementation Specialist / Project Manager to join our team. In this role, you will lead the onboarding and implementation of Thynk AI’s product offerings. You will work directly with new customers, ensuring a seamless integration of our AI-powered solutions into their business operations.

This position requires a proactive problem-solver with a strong background in customer onboarding, SaaS implementations, or AI-driven solutions. You will collaborate closely with internal teams to drive customer success, optimize workflows, and refine our onboarding processes.

• Lead and manage the end-to-end onboarding process for new customers.
• Conduct onboarding sessions and training to educate customers on product features and best practices.
• Collaborate with sales, product, and customer success teams to refine implementation strategies and improve the customer experience.
• Monitor customer progress, proactively address challenges, and drive adoption to maximize retention.
• Document onboarding processes, client configurations, and feedback to enhance future implementations.
• Stay up to date on AI trends and automation best practices to continuously improve service delivery.

• Bachelor's degree in Business, Technology, or a related field is preferred, but not required.
• 3+ years of experience in customer onboarding, implementation, project management, or customer success, preferably in a SaaS, AI, or technology environment.
• Strong technical aptitude with the ability to configure and optimize AI-powered solutions.
• Excellent communication and problem-solving skills, with the ability to guide customers through complex implementations.
• Experience managing multiple projects simultaneously with a detail-oriented and proactive approach.
• Self-motivated and results-driven, with a passion for delivering exceptional customer experiences.
• Familiarity with CRM platforms, automation tools, and customer success software (experience with High Level CRM is a plus).
• Knowledge of AI-powered automation, chatbots, or social media tools is a plus.

Apply now and let’s build the future together!

Implementation Specialist
Thynk AI Initial Application:

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1. At Thynk AI, we value innovation, adaptability, and proactive thinking. How do these values align with your personal and professional approach? *

2. Describe a time when you had to learn something new quickly to succeed in a role. How did you approach it, and what was the outcome? *

3. What motivates you to perform at your best, and how do you stay engaged and driven in your work? *

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