Site Reliability Engineer; SRE - Platform Infrastructure team; Remote

About the job

Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team — the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide
.

Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you.

You'll help evolve a large-scale, multi-region infrastructure running in Google Cloud
, supporting hundreds of engineers and dozens of product teams. You'll contribute to building automated, self-service platform tools
, ensuring the foundation is secure, reliable, cost-efficient
, and easy to use.

• Improve and evolve platform tooling to support a growing number of services and teams across Hopper.

• Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence.

• Drive automation across key infrastructure components, reducing manual work and increasing reliability.

• Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform.

• Participate in incident response for platform-level issues as part of a globally distributed,
  sustainable on-call rotation (with team coverage across the Americas and Europe).

• Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems.

• Collaborate with a small, high-impact team of SREs
  , focused on operational excellence, performance, and developer experience.

• An ideal candidate has
  :

• Professional experience in SRE, Dev Ops, Software Engineering, or Systems Engineering
  , with a passion for building reliable, scalable infrastructure.

• Strong troubleshooting and incident response skills across distributed systems and cloud-native environments.

• Solid system design and analytical thinking
  , with a focus on simplicity, performance, and maintainability.

• Clear and effective communication skills
  , with the ability to collaborate across engineering teams.

Cloud & Infrastructure Expertise:

• Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP).

• Deep familiarity with Infrastructure as Code
  , preferably using Terraform
  .

• Experience building and operating with containers and Kubernetes
  , and tools like Helm or Kustomize
  .

• Working knowledge of Service Mesh technologies
  , preferably Istio
  .

Networking & Security:

• Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc.

• Knowledge of cloud and infrastructure security best practices
  , including IAM, RBAC
  , and network segmentation
  .

• Familiarity with authentication and authorization protocols and technologies.

Observability & Tooling:

• Experience with
  observability stacks — logs, metrics, tracing, and APM (preferably using Datadog
  ).

• Practical knowledge of CI/CD pipelines and deployment automation.

• Exposure to database technologies
  , both SQL and No
  
  SQL.

Scripting & Automation:

• Comfortable writing scripts in Bash, Python
  , or similar scripting languages to automate routine tasks and build tooling.

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.

• Unlimited PTO.

• Carrot Cash travel stipend.

• Access to co-working space on demand through Flex Desk AND Work-from-home stipend.

• Please ask us about our very generous parental leave, much above industry standards!

• Entrepreneurial culture where pushing limits and taking risks is everyday business.

• Open communication with management and company leadership.

• Small, dynamic teams = massive impact.

• 100% employer paid Medical, Dental and Vision coverage for employees.

• Access to Disability & Life insurance.

• Health Reimbursement Account (HRA).

• DCA/ FSA and access to 401k plan.

More about Hopper/ HTS

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B…