EverPro - Salesforce Implementation Consultant; Remote

Ever Pro - Salesforce Implementation Consultant (Remote, US)

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically‑tailored, integrated SaaS solutions that help more than 690,000 global service‑based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end‑to‑end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

As a Salesforce Implementation Consultant on our Solution Delivery Team, you will work with new and existing customers to best implement and improve 360 software solutions to drive their operational success. You will use business analysis and communication skills to determine the detailed requirements of customers’ use cases and recommend the best solutions. You will be an advocate, consultant and front‑line implementor of solutions to enhance customer success over the long term.

You may travel frequently and will be responsible for building and maintaining a high level of billable utilization as well as high levels of customer satisfaction and technical acumen.

• Work autonomously to deliver consulting, onboarding support, training, and other consulting services.
• Provide outbound call support and on‑site visits and guidance on industry best practices related to 360 software.
• Jointly plan, manage, and execute the configuration and delivery of 360 software with customers aligned to requirements and objectives.
• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions and project status.
• Adhere to defined practices to meet or exceed expectations with customers.
• Review customer use of 360 offering and make recommendations for improving business process opportunities.
• Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services.
• Maintain in‑depth understanding of 360 products (including gaps), services, internal processes, and industry best practices.
• Perform diagnostics and troubleshooting for 360 software. Collaborate with customers and internal resources to address system issues.
• Provide supplemental online or onsite training as needed.
• Work collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.

• 2+ years customer service or account management experience.
• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.
• 6+ months in a  administrator (or similar) role.
• Strong oral and written presentation skills.
• Demonstrated time management skills.
• Adaptability to work independently or in a team environment at various times.
• Proven ability to learn technical concepts and translate them to the appropriate audience.
• Self‑directed, organized, and detail‑oriented with an eye toward high quality, on‑time work.
• Strong collaboration skills; ability to work with teams of people of varying skill levels.
• Willingness to travel (as safety permits).

• Bachelor’s degree in technology or related field.
• Salesforce admin certification.
• Data analytics & reporting experience.
• Experience in B2C, SaaS, or SMB market.
• Proven record designing, building, and optimizing features for SaaS products.
• Knowledge of home improvement industry or similar businesses.

The Ever Commerce team is distributed globally with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in United States. If you are close to one of our offices, we can set you up in‑office; otherwise you can work 100% remotely. You must be eligible to work without sponsorship. Travel to our Corporate Headquarters in Denver, Colorado, or other office locations may be required.