Senior Director, Platform Engineering & Reliability

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Allegion is seeking a Senior Director, Platform Engineering & Reliability with deep expertise in Platform Engineering, Dev Ops, and Site Reliability Engineering (SRE). In this role, you will set strategic direction for our platform engineering and Dev Ops & SRE teams across a broad portfolio of product lines, responsible for defining best practices for CI/CD, observability, security, and performance. You will partner closely with cross‑functional leadership to ensure our platform is secure, reliable, and extensible.

This role offers a dynamic hybrid work model—combining in‑person collaboration with the flexibility of remote work. Specific hybrid details will be provided by your talent acquisition partner.

• Provide day‑to‑day leadership for global Web Platform, Dev Ops, and SRE organizations, including multiple Directors and senior engineering leaders.
• Translate business objectives into clear engineering strategies, resource plans, and delivery roadmaps; create clarity amid changing priorities.
• Establish predictable execution with program governance: scope, milestones, budgets, dependencies, and risk registers across all committed projects.
• Instill an ownership mindset and accountability through clear goals (OKRs), dashboards, and regular business/technical reviews.

• Scale enterprise‑wide SDLC practices across teams spanning coding standards, peer reviews, release orchestration, CI/CD, observability, compliance automation, performance, and resiliency to ensure consistency across all product lines.
• Own technical stack strategy: ensure the right technologies are selected for longevity, security, and maintainability; drive consolidation and deprecation of duplicative stacks and tooling.
• Provide direction and oversight for architectural decisions (reference architectures, ADRs, design reviews); ensure solutions meet scalability, security, privacy, and compliance requirements.
• Dive deep when needed: read code, inspect pipelines, query logs/metrics/traces, and participate in design/debug sessions to unblock delivery—leadership is necessary but not sufficient.
• Identify, mitigate, and track risks and cross‑team dependencies; maintain transparent risk registers and action plans with clear owners and due dates.
• Set executive‑level KPIs to drive consistent delivery tracking (deployment frequency, lead time for changes, change failure rate), capacity planning, tech‑debt, reliability across the roadmap and regularly report progress to the VP of Software Engineering and other key stakeholders.

• Drive the centralization and standardization of observability platforms (metrics, logging, tracing) to deliver end‑to‑end visibility across all services and infrastructure domains.
• Design and institutionalize the incident response and on‑call process (runbooks, escalation paths, blameless postmortems, SLIs/SLOs/error budgets) to ensure reliability and rapid recovery.
• Stand up engineering scorecards and reviews covering reliability (SLO attainment, incident MTTR/MTTD), performance, security posture, and delivery predictability.
• Ensure cost visibility for platforms and cloud services; optimize for efficiency without compromising reliability or velocity.
• Forge strategic partnerships with Security, Compliance, and Network teams to integrate reliability requirements into broader governance and risk management programs (e.g., ISO 27001, SOC 2).

• Serve as a key partner to senior leadership, providing regular updates on engineering initiatives, risks, and opportunities.
• Serve as liaison between Product Management, Hardware Engineering,…