Healthcare Business Analyst

Job Overview

We are accepting applications for the Healthcare Business Analyst position at Leap Metrics. This role focuses on improving population health through the Sevida platform.

Leap Metrics is headquartered in Richardson, TX, a healthcare analytics and care management software company aimed at improving health outcomes, reducing costs, and ensuring regulatory compliance. Our software platform, Sevida, stands for “In the service of human lives.” We leverage technology to serve populations with chronic healthcare needs.

• Meaningful mission – empowering health providers to focus on care
• Fulfillment – make an impact by building a meaningful product
• Leading edge technology – advance your technical skills with the latest innovations
• Company culture – team‑oriented, collaborative, supportive, innovative

• Lead Sevida implementation efforts as the subject matter expert.
• Ensure project deliverables meet specifications, timeliness, and quality.
• Conduct discovery of customer needs.
• Create and communicate functional and technical business requirement documents from customers to the implementation team.
• Build strategic roadmaps informed by customer feedback; drive fact‑based decision‑making across teams.
• Collaborate with product managers, project managers, and UX/UI developers (on‑shore and offshore).
• Act as the liaison between customers, business units, technology, and support teams.
• Institute and maintain an effective, efficient, responsive management organization, oversee contracted personnel and subcontracted resources, and be responsible for program control and management.
• Establish, execute, and oversee project operations including budgeting, forecasting, contracting, compliance, capacity planning, and project planning.
• Provide strategic analysis, metrics, reporting, and architectural models to assist executive management.
• Manage teams focused on product and implementation; drive accountability and excellence across the organization.
• Facilitate cross‑functional team discussions to determine objectives, metrics, priorities, and gaps.
• Connect as a liaison between stakeholders, development and implementation teams, release management, and managers providing guidance on timing, risks, dependencies, and impacted resources.
• Collaborate with stakeholders, strategists, and teams to align on strategic proposals, evaluate solutions, build statements of work, and assist in negotiating contracts.
• Establish relationships with clients, teammates, and stakeholders on every project.
• Mentor and collaborate with other team members; foster a collaborative remote work environment.
• Remove inefficiencies and coordinate improvements with scalability.
• Deliver exceptional client experience throughout any engagement.
• Contribute to the Leap Sevida Healthcare product vision and strategy.
• Assist in end‑to‑end launch of Leap Metrics products and solutions.
• Assist with backlog management and release planning.
• Assist in handling customer or sales team requests.
• All other duties as assigned.

• Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research, or related field.
• Minimum 5 years of experience implementing healthcare software.
• Healthcare software experience required.
• Startup experience is a plus.
• Technology expertise is a plus.
• Demonstrated ability to create business requirement documents.
• Strong ability to lead requirement conversations with customers, ideate on solutions, and articulate problems and possible solutions to the internal team.
• Provide clear communication and documentation.
• Proven ability to learn new technology quickly and effectively.
• Ability to work on multiple projects/products and technologies concurrently.
• Expertise in working in the entire agile software development lifecycle, including production delivery and some phases of post‑implementation support.
• Ability to travel as needed.
• Must be authorized to work in the US.
• Experience working with teams distributed globally.

US only – Dallas/Ft. Worth Metroplex

• Competitive salary (commensurate with experience).
• Comprehensive benefits package including Health, Dental, and Vision insurance, and 401(k).

If you are passionate about healthcare technology and excited to make a real impact, we’d love to hear from you!

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