Technical Writer; Hybrid

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Enlighten, honored as a Top Workplace from USA Today, is a leader in big data solution development and deployment, with expertise in cloud-based services, software and systems engineering, cyber capabilities and data science. We provide continual innovation and proactive solutions to meet our customers’ greatest challenges.

Our hybrid work approach allows lasting relationships with your team and collaboration in-person to get the job done—while giving you the flexibility to work from home when needed to achieve focused results.

• 100% paid employee premium for healthcare, vision and dental plans.
• 10% 401k benefit.
• Generous PTO + 10 paid holidays.
• Education/training allowances.

Anticipated Salary Range: $80,434.00 - $. The salary range for this role is intended as a good faith estimate based on the role’s location, expectations, and responsibilities. When extending an offer, Enlighten takes a variety of factors into consideration, including, but not limited to, the role’s function, internal equity and a candidate’s education or training, work experience, certifications and key skills.

Occasionally positions/roles may include additional non-recurrent compensation and will be addressed by the recruiter during the interview process.

Enlighten is looking for a multi-faceted Technical Writer with top-notch writing and editing skills who can shape and effectively present technical information. The ideal candidate will have an IT background sufficient to follow technical conversation and translate complex concepts into multiple types of documents tailored to a variety of audiences. The position requires experience writing, reviewing, and revising various technical documentation, including reports, manuals, briefings, presentations, policies, processes, technical architectures, and information papers.

Candidates must also be comfortable working independently on multiple assignments in a fast-paced environment.

Mid‑Senior Level

• Develop, write, and update technical documentation for internal and external audiences, including user guides, API documentation, integration manuals, and system architecture descriptions, utilizing information gathered from software development systems (e.g., Jira, Confluence, version control systems).
• Collaborate with QA and development teams to document test plans, test cases, and test results, ensuring clarity and traceability of system requirements and verification activities.
• Draft, review, and maintain System Security Plans (SSPs), Standard Operating Procedures (SOPs), and other compliance-related documentation in accordance with relevant security frameworks and organizational policies.
• Edit, standardize, and proofread content for clarity, consistency, grammar, and technical accuracy across all documentation channels.
• Collaborate with the graphics team on original product design while also capturing, editing, and integrating screenshots, diagrams, and other visual aids into documentation to improve user comprehension and usability.
• Contribute to corporate communications and knowledge sharing through occasional editorial and/or persuasive, audience-focused content for marketing collateral such as blog posts, internal newsletters, commercial copy, video scripts, or web content.
• Accurately record and distribute meeting minutes for critical development, security, and project planning meetings, tracking action items and decisions.
• Interview subject matter experts (SMEs), developers, and product managers to gather necessary information for documentation.
• Other duties as assigned.

• Secret level U.S. Government security clearance (current) and U.S. citizenship.
• At least 6 years of relevant experience with a Bachelor’s degree in a related field; or 4 years of relevant experience with a Master’s; or high school diploma or equivalent and 10 years of relevant experience. Ability to translate complex technical concepts into multiple types of documents tailored to a variety of audiences.
• Experience working with software development teams.
• Proven experience as a…