Technical Service Rep

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.

As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

The Technical Service Representative (TS-Rep) aims to enhance customer satisfaction and business growth by providing expert technical support for Eastman’s AMI products in the Films division, particularly focusing on PVB applications in Architectural and/or Automotive sectors.

Responsibilities include engaging with customers to identify needs, providing technical product and process support, facilitating application development, and building strong relationships within the industry to drive continuous improvement and innovation. Someone successful in this role acts as knowledge expert in our customers’ area of practice, and can therefore, effectively support the sales organization, customer service, business management, product development, product commercialization and identification of new ideas and insights.

The TS-Rep role involves a blend of technical expertise and customer engagement, requiring problem-solving abilities, effective communication skills, and the capacity to work independently while traveling. Tasks are dynamic and involve both remote and on-site interactions. Technical Service Representatives provide technical support to our direct and downstream customers on commercial and developing products to ensure successful production and continued earnings growth for Eastman.

The Technical Service Representative (TS-Rep) is responsible for connecting with the external environment to identify opportunities and threats in the Films division, particularly for PVB applications. They support the AMI core business by providing technical product and lamination process assistance to customers, both remotely and on-site, encompassing activities such as transitioning customers to Eastman existing solutions, troubleshooting technical issues through usage of analytical and statistical tools, monitoring competitive activities in the market and identifying customer unmet needs to introducing new products and technologies developed by Eastman.

Additionally, active in the end-user customer facing team, advocating usage of Eastman solutions through industry associations and end users, but also supporting alleviation of field claims. Main internal touchpoints in the AMI division are the technology, quality, manufacturing, product management and marketing teams, those relationships being critical to succeed in the aforementioned responsibilities. Appropriately engages new and existing customers, and always provides timely communication and feedback, thereby building effective working relationships with the customer base.

This is a remote position with a preferred location near Dayton, Ohio.

• Work safely and support the All In For Safety effort through training, observations and encouraging good safety behavior among co-workers and customers
• Serve as fully competent knowledge experts in customers’ area of practice to support external customers and internal partners;
  Developed in-depth technical expertise and substantial market knowledge. Conduct market assessments to identify opportunities and threats in the Films division.
• Monitor competitive activities and report findings to internal stakeholders.
• Provide remote and on-site technical support and training to customers. Answer…