Business Systems Manager

Job Description /

Skills:

This position is remote in the US only. Must be willing to work a schedule that aligns with the Eastern time zone.

The Manager of Salesforce Engineering leads the team responsible for engineering, delivery, and operations of our Salesforce platform. This leader will be instrumental in scaling and optimizing our internal applications to meet the growing needs of the business. The role requires strong engineering fundamentals, hands‑on Salesforce expertise, and a proven ability to collaborate across departments. This individual will guide the team to deliver secure, high‑performance, and scalable solutions aligned to business strategy and will cultivate a culture of innovation, execution, and accountability.

• Own the strategy, development, and ongoing enhancement of the Salesforce platform, ensuring alignment with company’s business objectives and scalability for growth.
• Lead and mentor a team of Salesforce engineers and administrators, including contractors, fostering a culture of ownership, collaboration, and continuous improvement.
• Serve as the primary liaison between engineering and business stakeholders across departments such as Sales, Marketing, Client Success, and Finance to gather requirements and translate them into effective technical solutions.
• Drive the implementation of Salesforce best practices, including secure development, code reviews, release management, and documentation standards.
• Establish and maintain agile delivery processes, managing sprint cycles, backlogs, and platform KPIs to optimize team performance and project throughput.
• Oversee the configuration, customization, and integration of Salesforce with other enterprise systems and tools to create seamless workflows and data interoperability.
• Ensure platform reliability, data integrity, and compliance with applicable standards such as HIPAA and SOX by implementing robust monitoring and governance practices.
• Stay ahead of Salesforce ecosystem advancements and make informed recommendations on new tools, technologies, and architectural patterns to improve platform capabilities.
• Manage platform budgets, vendor relationships, licensing, and contract resources to ensure cost-effective operations and high service levels.
• Champion a Dev Ops mindset within the team, leveraging CI/CD pipelines and automation to accelerate delivery and minimize risk.

• Bachelor’s Degree in Computer Science, Engineering, Information Systems, or a related technical discipline
• 5+ years of hands‑on experience developing and supporting Salesforce applications, including custom objects, Apex, Lightning Components, integrations, and third‑party tools, or equivalent combination of education and experience.
• 3+ years in a leadership role, managing Salesforce engineering teams and/or external contractors in a fast‑paced, agile environment.

• Proven ability to translate complex business requirements into scalable, maintainable Salesforce solutions.
• Strong understanding of Salesforce platform architecture, security model, and development lifecycle.
• Experience managing Salesforce Dev Ops workflows including CI/CD tools such as github
• Demonstrated success leading cross‑functional initiatives and collaborating with non‑technical stakeholders to deliver business value.
• Salesforce certifications strongly preferred, including:
  • Salesforce Platform Developer I & II
  • Salesforce Administrator or Advanced Administrator
  • Salesforce Application Architect or System Architect
  • Salesforce Sales/Service Cloud Consultant (a plus)
• Familiarity with Agile frameworks and tools such as Azure Dev Ops for sprint planning, backlog grooming, and reporting.
• Strong communication, organizational, and coaching skills, with a bias for action and a continuous improvement mindset.

• A hands‑on leader who is comfortable engaging directly in engineering discussions, troubleshooting efforts, and architectural decisions while developing team talent.
• Strategic mindset with the ability to balance short‑term priorities and long‑term platform planning aligned to business growth.
• Strong analytical skills with…