Global Customer Service Solutions Specialist

Global Customer Service Solutions Specialist

Your role

We are looking for a motivated individual to join our global customer service team. This role plays a key part in the design and implementation of customer service and contact center systems across all customer centers worldwide. You will be responsible for defining the scope of AI-driven omnichannel communication routing solutions, performing gap analyses in collaboration with customer centers, and translating these insights into tailored local implementations.

In this position, you will also serve as the primary point of contact for continuous improvement initiatives and support broader customer service solution rollouts, including Smart Link integrations and hub-specific deployments. You will lead the global design and implementation of contact center telephony systems, align closely with internal stakeholders—particularly Group IT—to coordinate technical setups, and take ownership of improvement projects across the organization.

Additionally, you will develop and deliver training materials, monitor adoption, and evaluate effectiveness.

You will support the Business Process Manager in rolling out customer service solutions across hubs, contribute to Smart Link integrations and other strategic initiatives, and collaborate closely with diverse teams across different cultures and geographies. Occasional travel to global entities will be required to support local implementations and ensure successful deployment.

To succeed, you will need

At Atlas Copco Group, our slogan for various positions is "hire for attitude & train for skill". We train you for these positions through on-the-job-training. Do you only partly meet the profile as outlined below? No problem! We still encourage you to apply and take this opportunity. Who knows, on-the-job-training may be available for you for this position.

• Bachelor’s degree (minimum requirement).
• A few years of experience within the group or in customer service.
• Affinity with IT and digital solutions.
• Strong communication and cross-cultural collaboration skills.
• Open mindset and willingness to travel occasionally.

At Atlas Copco Group you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning.

You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will also have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave and retirement benefits.

This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.