Client Delivery Analyst II - Remote

Role Responsibilities

• Meet with clients to discuss specifications, work with clients and vendors to determine project options, and facilitate meetings with key client personnel as needed.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in the implementation process;
  Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hours post-implementation support for projects, and occasional on-site support as needed.
• Follows change control and appropriate change management processes.
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
• Provide after-hours on-call support for project installations as needed.
• Perform other duties as assigned.

• Associate degree in a related field and/or equivalent combination of experience and education is required.
• Bachelor’s degree preferred.

• Three (3) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services, and processes required.
• ACS experience prefered.
• Fiserv experience highly desired.

• Demonstrate behaviors based on Velera’s values:
  Belonging, Collaboration, Curiosity, Dedication, and Integrity.
• Overall understanding of all Velera Products and Solutions and how they are implemented with the assigned projects.
• Proven facilitation, organizational, prioritization, decision-making, and conflict-resolution skills required.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines.
• Demonstrated excellent analytical skills, with the ability to manage complex factors in multifaceted projects.
• Ability to work independently with minimal guidance, to exercise discretion, and demonstrate good judgment in decision-making.
• Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications.
• Knowledge and experience with Six Sigma projects preferred.
• Ability to travel as needed, 40-50%.
• Ability to provide extended-hour post-implementation client support for projects.

June 15, 2024

June 15, 2024

$67,700.00 - $86,300.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits;
Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.