Manager of Customer Service and Technical Support

Position: Manager of Customer Service and Technical Support - Payments
Hi, I'm , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
* Bachelor’s degree in Computer Science, related field or equivalent experience
* 5+ years’ experience in payments, fintech, merchant services, or related industries.
* Proven experience leading customer service call centers of 15–40+ agents, ideally in a 24/7 environment.
* 3–5+ years managing technical support or integration support teams, preferably supporting APIs, SaaS platforms, or payment gateways.
* Strong understanding of card processing, ACH, dispute/chargeback flows, tokenization, onboarding/KYC, Pay Fac models, and payment ecosystems.
* Experience with tools such as Freshdesk, Zendesk, Salesforce Service Cloud, Jira, Confluence, Talkdesk, or similar.
* Data-driven approach with expert ability to analyze KPIs, operational metrics, and trends.
* Excellent communication and executive-level presentation skills.
* Strong collaboration skills—able to work effectively with Engineering, Product, Risk, and Compliance.
** CSGer Perks & Benefits
*** Work from Home
* Employee Belonging Groups
* Healthcare:
Dental, Medical, and Vision
* Paid Vacation, Volunteer, and Holiday Time Off
* And so much more!#LI-Remote#LI-CA1

Please submit your application at  Applications will be accepted for at least 5 days from original posting date.

Colorado Residents:
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
** Position Pay Range:
*** This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.*$95,077.22-$This role is eligible for a bonus opportunity.
** Location(s):
** United States Remote
** Accommodation:
** If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at  or email us at  CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
** Our Guiding Principles:
**** Impact:
** Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
** Integrity:
** Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
** Inspiration:
** Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.##
** Our Story:
** CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.

That's just who we are.
* Our culture is award-winning: CSG has been recognized a US News & World Report “**” for , a Newsweek “**” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.
* We are seeking a seasoned Manager of Customer Service and Technical Support - Payments to lead our frontline support organization—including customer service, integration support, and technical troubleshooting—within a fast-growing payment processing environment. This leader will oversee call center operations, guide…