Field Customer Support Specialist

Job Summary

We are seeking an Instrument Field Support Specialist for our Endosafe instruments: nexgen MCS, nexgen PTS, Bio Tek Elx
808 plate reader, PRS-3, LAL endotoxin, BET (Biological Endotoxin Testing) within our Microbial Solutions business covering North America.

IMPORTANT: In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.

• Provide customer-facing technical repair and maintenance services for endotoxin and microbial detection laboratory instruments on site at customer locations.
• Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
• Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.
• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
• Assist field sales personnel in product demonstrations, new customer training, and product validations.
• Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
• Responsible for resolving client testing laboratory instrument service issues.

• Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field.
• High level of technical ability and ability to work under pressure.
• 3+ years of related experience.
• Ability to work from a home-based office.
• Frequent travel, sometimes with short notice.

The pay range for this position is $86,000 to $90,000. Salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.

Charles River Laboratories is an Equal Opportunity Employer – M/F/Disabled/Vet.

IMPORTANT: A resume is required to be considered for this position.