Customer Success Manager

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before!

Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary

Location:

United States (US)- Iowa
- Johnston

Function: Marketing and Sales (CA)

Title: Customer Success Manager-117204

Onsite/Remote: Partial Remote Position

Per hiring manager discretion, the ideal candidate will be based in Johnston, IA or potentially another John Deere location

• Be responsible for driving customer utilization and value realization for See & Spray, Premium Precision, and Harvest Automation in Division B in the US.
• Drive activation of SaaS licenses and onboarding milestones with assigned dealers, ensuring readiness and smooth customer journeys.
• Educate and enable dealers with resources, talk tracks, and training to support activation, utilization, and renewals.
  Monitor utilization data at dealer and customer levels; share insights and execute interventions to maximize value realization.
• Track license expirations, forecast renewal readiness, and collaborate with dealers to mitigate churn risk.
  Capture and communicate structured feedback and success stories from dealers to inform product improvements and share best practices.
• Serve as Product Champion for Autonomy, acting as SME for the CS team and partnering with product management on playbooks and feature validation.

VISA Sponsorship is NOT Available for this position

• Self-starter and self-motivated
• Great communicator
• Detail oriented
• Ability to work closely with many internal and external stakeholders
• Strong analytical capability
• High customer empathy and emotional intelligence

• Entrepreneurial spirit
• Production System or Product Support experience
• 2 or more years of Customer or Dealer Management experience
• Experience with products or services that utilize machine learning

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree (required), preferably in Business, Management, or Technology, or equivalent experience

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

$92,400.00 -$ + Benefits

Follow this link to learn more about our Total Rewards Package (Use the "Apply for this Job" box below)./3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any…