Customer Success Manager - Bilingual Spanish

Overview

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:

• Salary up to $100,000 per year
• Monthly lifestyle subsidy for financial, physical, and mental well-being
• Annual Learning & Development allowance of $1,500 to support career development
• Fully remote working environment with top-spec hardware provided
• 18 weeks of paid parental leave, irrespective of parenting role
• Strong commitment to employee well-being and a positive work culture

• Onboard and manage UpGuard customers to ensure effective use of the platform
• Provide resources such as success plans and customer-specific training sessions
• Engage customers early and frequently to maximize their experience with Up Guard
• Translate customer requirements into tailored solutions based on their risk management frameworks
• Monitor customer health and provide proactive education to enhance platform usage

• Minimum of 2 years' experience in customer success, project management, or account management
• Professional to native fluency in Spanish and English
• Highly organized with the ability to document existing processes and create new documentation
• Understanding of cyber risk management or risk management frameworks
• Ability to work cross-functionally with various internal groups

• Experience with Customer Success tools, such as Churn Zero or Gain Sight
• Familiarity with a CRM, such as Hub Spot or Salesforce
• Basic/working knowledge of APIs and understanding of Cyber Security best practices
• Experience conducting training sessions
• Knowledge of the Spanish language at varied levels of proficiency

#Cybersecurity #Customer Success #Remote Work #Career Development #Employee Wellbeing

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