Technical Solutions Professional III

About the Role

Canon U.S.A., Inc. in Melville, NY is currently seeking a Technical Solutions Professional III to perform second to third‑level hardware phone‑based support for Canon’s LFS products such as Arizona, Colorado, Plot Wave, Color Wave, and image

PROGRAF devices.

Location:

Melville, NY (Hybrid) or Itasca, IL (Hybrid). Fully Remote considered for highly qualified candidates only.

Hours:

10:00 AM – 6:00 PM (Occasional 11:00 AM – 7:00 PM coverage) Eastern time.

This position is full time and offers a hybrid work schedule requiring presence in the office Mondays, Tuesdays and Wednesdays with the option to work from home the remainder of the week, unless a specific business need arises requiring in‑office attendance on other days.

Join one of the world’s most admired and innovative imaging companies as part of our Technical Support Center. This role will leverage your technical expertise to provide advanced phone‑based support to Canon Independent Dealers and Canon Solutions Group technicians, focusing on production equipment systems functionality and hardware issues.

• Provide expert troubleshooting for high‑end Large Format hardware and related systems, including network connectivity for production devices such as Arizona, Colorado, plot
  
  WAVE, color
  
  WAVE, and image
  
  PROGRAF.
• Duplicate, re‑create, or configure environments within an open pre‑escalation framework to diagnose issues, propose solutions, and report status updates.
• Accurately record all interactions in the Call Management System to ensure efficient follow‑up and timely resolution.
• Contribute to internal and external knowledge bases via Teams, Canon Grid, and other platforms.
• Produce concise “How‑To” videos for the e‑Support library to assist technicians and engineers in resolving issues independently.

• Experience: 2‑5 years of technical proficiency in the Large Format Systems (LFS) imaging industry.
• 2‑5 years troubleshooting and repairing Canon Large Format digital products (Arizona, Colorado, plot
  
  WAVE, color
  
  WAVE, image
  
  PROGRAF).
• Technical
  
  Skills:
  
  Strong knowledge of computer platforms, hardware flashing, system software updates, and print driver installation.
• Strong electrical and mechanical troubleshooting skills.
• Comprehensive understanding of Canon digital LFS products, including manuals and tools.
• Ability to use tools such as a voltage meter and electrical schematics in troubleshooting.
• Education: Associate’s degree in Electronics or equivalent military/trade school training preferred. 2‑4 years of active field experience also considered.
• Certifications: Network+ or equivalent hardware vendor training/certification highly preferred.
• Other Requirements: Excellent oral and written communication skills; proven customer service skills and a professional, engaging demeanor; ability to work flexible hours and occasional light travel (up to 10%).

Anticipated hourly range: $33.37 – $49.98.

Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., ranks in the U.S. top‑10 for patents granted for 41 consecutive years as of 2024.

• Competitive compensation and benefits.
• Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and discretionary success sharing.
• Employee referral bonus, discounts, “Dress for Your Day” attire program, volunteer opportunities, swag, and additional perks.
• Additional benefits detailed on the company website.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.