Technical Account Manager - Remote

Technical Account Manager - Remote - USA

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About Full Stack

Full Stack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

• Offering life-changing career opportunities to talented software professionals across the Americas.
• Building highly-skilled software development teams for hundreds of the world’s greatest companies.
• Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
• Our 4.2-star rating on Glass Door.
• Our client Net Promoter Score of 68, twice the industry average.

We’re Most Proud Of

• Offering life-changing career opportunities to talented software professionals across the Americas.
• Building highly-skilled software development teams for hundreds of the world’s greatest companies.
• Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
• Our 4.2-star rating on Glass Door.
• Our client Net Promoter Score of 68, twice the industry average.

The Position

• We’re looking for Technical Account Managers to own and grow a portfolio of key accounts and targeted prospects. This is a hybrid role – part account management, part solutions lead, part business owner.
• You will work closely with business development, delivery, and leadership to land new logos, expand existing relationships, and ensure successful technical delivery across AI, data, and custom software initiatives.
• You’ll be responsible for both top-line growth and account-level profitability, acting as the trusted partner to technical and non-technical stakeholders at mid-market and enterprise clients.

What You’ll Be Doing

Own a Book of Business

• Manage a set of enterprise and mid-market accounts, serving as the primary point of contact and overall owner for each relationship.
• Own account P&L: revenue growth, margin, and forecasting for your accounts.
• Develop and execute account plans with clear targets, tactics, and timelines.

Land & Expand

• Partner with business development to open new logos and convert them into active clients.
• Drive expansion within existing clients through proactive origination: new projects, new teams, new capabilities.
• Identify and qualify growth opportunities across AI, data, custom software development, staffing, and advisory/consulting, and build comprehensive account plans.

Technical Leadership & Delivery Oversight

• Act as the technical account lead: understand client architectures, roadmaps, and constraints.
• Work with delivery teams to ensure high-quality implementation, client satisfaction, and repeatable success.

Client Partnership & Stakeholder Management

• Build strong relationships with technical buyers (CTO, VP Engineering, Heads of Data/AI) and non-technical buyers (Product, Marketing, Operations, Business leaders).
• Lead regular QBRs and strategy sessions, ensuring we’re bringing ideas, not just responding to requests.
• Navigate complex organizations, understand decision-making dynamics, and orchestrate the right stakeholders on both sides.

What Success Looks Like

• Consistent double-digit growth on larger accounts (>$10M potential) and doubling/tripling smaller accounts over time.
• Clear track record of land-and-expand motions that turn initial small wins into multi-year, multi-stream relationships.
• Healthy account P&Ls: strong margins, reliable forecasts, and low surprise.
• Referenceable clients who see you as a trusted advisor, not just a vendor contact.

What We’re Looking For

Experienced Account Owner

• 7+ years in technical account management, client partner, delivery management, or similar roles in tech consulting, digital services, or software engineering environments.
• Proven experience growing accounts – ideally both mid-market and large enterprise.

Technically…