Customer Success Manager - Bilingual Spanish

Employer Industry: Cybersecurity Solutions Provider

• Salary up to $100,000 per year
• Monthly lifestyle subsidy for financial, physical, and mental well-being
• $1,500 annual learning & development allowance to support career development
• Fully remote working environment with top-spec hardware provided
• 18 weeks of paid parental leave, regardless of parenting role
• Supportive and collaborative workplace recognized as a Great Place to Work®

• Onboard and manage UpGuard customers to ensure effective use of the platform
• Provide resources, including success plans and customer-specific training sessions
• Engage customers early and frequently to drive product adoption and satisfaction
• Translate customer requirements into tailored solutions based on their risk management frameworks
• Monitor customer health and proactively educate when usage does not meet expectations

• 2+ years of experience in customer success, project management, or account management
• Professional to native fluency in Spanish and English
• Highly organized with the ability to document processes and update existing documentation
• Understanding of cyber risk management or risk management frameworks
• Ability to work cross-functionally and be a team player

• Experience with customer success tools, such as Churn Zero or Gain Sight
• Familiarity with CRM systems like Hub Spot or Salesforce
• Understanding of cybersecurity best practices
• Basic/working knowledge of APIs
• Experience conducting training sessions

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