Video Project Manager; Remote

Video Project Manager (Remote) at Allbridge

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

The Video Project Manager is responsible for assisting in the implementation of video technology products, executing installation, upgrade, testing, and system configuration, setting expectations to be the primary customer resource with a clear understanding of the priorities, deadlines, client needs, and technical components of the project. He/she acts as a credible resource to develop an ongoing rapport with clients, providing exceptional customer service related to resolving their technical challenges.

Incumbents have successfully completed a bachelor’s degree or at least 4+ years of relevant sales experience in an enterprise level, customer‑facing work environment in the hospitality field and are moderately proficient in Direc

TV systems, CATV/SMATV design and implementation, and hospitality TV programming and management. This is an exempt role and is a member of the Project Management, Video department reporting directly to the Director of Operations, Video with a preferred location of Raleigh, NC or Remote. Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely.

• Act as a credible resource to develop an ongoing rapport with clients, providing exceptional customer service related to resolving their technical challenges.
• Oversee the functional and technical implementation and adoption of customer projects from start to finish.
• Execute installation, upgrade, testing, and system configuration as part of completing implementation projects.
• Deploy network, hardware, and/or software solutions. Modify scope, identify, and troubleshoot problems with implementation or efficiency, perform data analysis to assess what types of modifications need to occur, and determine how well implementation is working.
• Collaborate with key stakeholders across teams, drive client training and adoption, manage customer escalations, and act as trusted advisor to ensure overall client satisfaction.
• Takes initiative to remain intimately involved in maintaining strong knowledge of the organization's products and/or services.
• Consistently documents outbound/inbound activity accurately and meticulously in real time, maintaining client account details in customer relationship management (CRM) systems and other marketing databases.
• Consistently integrates Allbridge’s core values into everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Must remain flexible to travel to support various project needs on a limited basis.
• Other miscellaneous duties as assigned.

• Successful completion of a bachelor’s degree from an accredited university in computer science, information technology, network engineering, management, or another related field preferred, or at least 4+ years of relevant sales experience in an enterprise level, customer‑facing work environment. Hospitality experience in a network environment is a plus.
• Demonstrated moderate skill set and proficiency in Direc
  
  TV systems, CATV/SMATV design and implementation, and hospitality TV programming and management.
• Consistently demonstrates the aptitude to make pragmatic decisions to resolve problems, seek out information and data to evaluate, prioritize, and formulate best solution or practice.
• Must be able to work effectively as a team member in a fast…