Senior ServiceNow Developer

Job Overview

Our Senior Service Now Developer is responsible for designing, developing, and customizing Service Now applications and solutions to meet business requirements. This developer will write and maintain scripts, create workflows, and configure Service Now modules such as ITSM, ITOM, IRM, Sec Ops, and SPM. They work closely with business analysts and other technical teams to ensure that the platform integrates smoothly with existing systems and processes.

Additionally, this Sr. Service Now Developer performs tests, debugs, and ensures the platform’s functionality aligns with user needs and organizational goals.

Salary Range
: $115,000 ~ $130,000

Our first consideration will be to have this new employee live in the state of Wisconsin to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work Hybrid 3 days a week on a regular basis. As a secondary consideration, we do offer remote work in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin.

If not local to Madison, WI, frequent monthly travel to WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected.

• Can develop, customize, and deploy Service Now applications, modules, and features based on business requirements.
• Enjoy writing and maintaining business rules, UI policies, UI actions, client scripts, and scripted REST APIs.
• Have configured Service Now functionality (forms, workflows, dashboards) and automated business processes through service catalog items.
• Have integrated Service Now with third‑party systems using APIs (REST, SOAP) and middleware tools.
• Can conduct unit testing, debugging, and troubleshooting to ensure code quality and performance.
• Maintain detailed technical documentation for codes, configurations, and customizations.
• Have monitored system performance and implemented optimizations for efficiency, reliability, and scalability.
• Like to ensure Service Now instances comply with best practices for security and maintainability.
• Would thrive serving as subject‑matter expert, assisting with platform upgrades and providing ongoing support and maintenance for Service Now applications post‑deployment.

• US citizenship is required for this position due to Department of Defense restrictions.
• Bachelor’s degree in Computer Science, Information Systems or related field or equivalent combination of education and experience.
• 5 or more years of experience as a Service Now developer and/or Service Now System Administrator.
• Solid knowledge and understanding of various modules including ITSM, ITOM, IRM, Sec Ops, and SPM and custom applications; with demonstrated experience developing, configuring, and maintaining Service Now solutions.
• Proficient in JavaScript, Glide API, Business Rules, Client Scripts, and UI Actions for custom development and integrations.
• Demonstrated experience integrating Service Now using REST, SOAP, and other web services; capable of configuring and maintaining integrations.
• Strong ability to troubleshoot and resolve issues in Service Now applications and platform configurations.
• Familiarity with Agile environments, using tools like Jira, ADO, Service Now for managing user stories, sprints, and deliverables to ensure timely software delivery.
• Ability to effectively communicate with technical and non‑technical stakeholders.

• 7 or more years of experience in software development roles.
• Service Now Certified System Administrator (CSA) required;
  Certified Application Developer (CAD) or Service Now Certified Implementation Specialist (ITSM, ITOM, IRM, Sec Ops, or WSD).

• High speed cable or fiber internet.
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at ).
• Please review Remote Worker FAQs for additional information.

• Remote and hybrid work options available.
• Performance bonus and/or merit increase…