Executive IT Support Consultant - REMOTE

Position: Executive IT Support Consultant - REMOTE (Travel Required)

Base pay range

$81,000.00 / yr - $ / yr

Additional compensation types

Annual Bonus

Role Overview

Executive IT Support Consultant – trusted technology advisor and hands‑on support for C‑level and senior leadership. Blend deep technical acumen with white‑glove service, professionalism, discretion, and proactive risk mitigation.

Responsibilities

• Trusted technology advisor and escalation point for C‑level and senior leaders, both on‑site and remotely.
• Advanced troubleshooting and lifecycle support for executive devices (laptops, tablets, mobile, home office) across Windows, macOS, iOS, and Android.
• Setup, optimization, and real‑time support of executive meeting technologies – Zoom Rooms, Microsoft Teams Rooms, hybrid work tools, and AV integrations.
• Rapid‑response IT solutions for high‑priority events – board meetings, earnings calls, investor presentations, and executive travel.
• Secure, high‑performance environments – manage VPNs, endpoint protection, compliance settings, and coordinate with infrastructure and cybersecurity teams.
• Recommend and implement technology upgrades, workflow automation, and personalized enhancements to the executive tech stack.
• Maintain proactive support documentation, executive playbooks, onboarding/offboarding processes, handling all sensitive data with confidentiality.

Qualifications

• Proficient across Windows, macOS, iOS, Android, and AV tools.
• Advanced expertise with Microsoft 365 (Outlook, Teams, One Drive, SharePoint, Exchange Online) and collaboration platforms (Zoom, Microsoft Teams, Webex).
• Skilled in endpoint management and IT support tools – Microsoft Intune, Beyond Trust, SCCM, Big Fix, Service Now, Jira Service Desk.
• Strong networking fundamentals – DNS, DHCP, VPN, VLAN, Wi‑Fi optimization; identity/access management – Azure AD, Okta, MFA, conditional access.
• Proficient in scripting and automation – Power Shell, Python, Bash.
• Exceptional problem‑solving, decision‑making, and independent resolution under pressure.

What you’ll need

• Bachelor’s degree in Computer Science, Information Systems Technology, or equivalent.
• Minimum 5 years supporting executive leadership in hybrid environments.
• Approximately 30% travel across the U.S., Mexico, and Caribbean.
• On‑call support to executives as needed, outside standard business hours.
• Certifications:
  
  CompTIA A+, Microsoft Modern Desktop Admin Associate, or equivalent.

What sets you apart

• Certifications:
  
  Apple CSP, ITIL Foundation, CISSP or CompTIA Security +, Jamf.
• Outstanding customer service orientation, communication skills, and discretion handling sensitive executive issues.
• Exceptional proficiency in conveying detailed updates to executive leadership with accuracy and professionalism.

Benefits

• Medical insurance
• Vision insurance
• 401(k) with company match
• Short‑term & long‑term disability insurance
• Paid time‑off and corporate holidays
• Paid parental leave

Work location & travel

CNO encourages flexibility. Associates within 60‑mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando, Milwaukee) may work from that office. Associates outside that radius may work full‑time from any U.S. location, traveling approximately 30% of the time. Work cannot be performed from outside the United States.

Equal Opportunity Employment

We are an equal‑opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation to applicants with disabilities throughout the application process.

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