Analyst, Solutions Center

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The primary role of the Analyst, Solutions Center position is to be the initial point of contact for all MEDITECH staff members should any network, internal application, or desktop client issues arise.

• Providing remote or hands‑on client troubleshooting, support and training
• Conducting technical workshops and software seminars
• Acting as a vested partner throughout the issue life cycle by ensuring efficient and effective resolutions are achieved
• Exploring new ideas for providing improved customer support to our staff, with a focus on forward‑thinking strategies
• Helping to lead MEDITECH's adoption of new technology and to support the company's evolving technical resources
• Preparing Corporate Technology support materials such as Best Practices and software documentation
• Acting as representative for various project teams and staff in application training and support.

• Bachelor’s or associate degree preferred and/or 2-3 years applicable work or military experience
• Advanced level of knowledge with Microsoft Windows XP, Vista and 7, Microsoft Networking, and applications such as Mozilla Firefox, Open Office and MS Office
• Ability to work well independently and as part of a team
• Understanding of PC, laptop and server hardware
• Strong analytical and problem‑solving skills
• Exceptional written and verbal communication skills
• Strong technical aptitude.

Hiring salary range: $54,000 - $69,600
Actual salary will be determined based on an individual's skills, experience, education, and other job‑related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in‑office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.