Senior Specialist, Technology Operations

Senior Specialist, Technology Operations

Can you move seamlessly between operational firefighting and long‑range technical execution? Do you enjoy designing and executing Azure and M365 solutions? Come Join ReSource Pro! Your role is to lead top‑level technical escalations across the existing IT team while supporting and maintaining both on‑premises and cloud‑based systems and applications. This role provides hands‑on ownership of cloud technologies including O365 and Azure, and takes a lead role in M&A integrations.

You will build, execute, and own technical projects end‑to‑end, ensuring stable, secure, and scalable infrastructure across hybrid environments.

• Monitor and maintain network infrastructure and systems; be responsible for network changes and reconfigurations
• Lead server management including Active Directory, O365, Azure, Hyper‑V, and other infrastructure security platforms
• Assist the Information Security team with security related tasks, projects, and initiatives
• Perform Tier 3 assistance to other help desk staff to resolve more complex issues—Desktop, Server, Phones, Network Infrastructure, and System Admin issues
• Assist in client connectivity setups, security infrastructure, network additions/configurations/changes/troubleshooting
• Assist the Technology team with M&A due diligence and integration planning and execution of system migrations
• Lead mid‑to‑long‑term Tier 3 technology projects with support from the IT Manager; leverage knowledge and IT expertise to troubleshoot and make recommendations; manage project deadlines
• Utilize technology implementation knowledge to coach and mentor other team members on global implementations

• Bachelor's Degree in Information Technology or related area of study
• 5 years of experience in system administration, cloud infrastructure, and server and network administration
• 2 years of experience working on M&A integrations
• Working knowledge of Azure Active Directory and AWS
• Experience with Microsoft Server, O365, Exchange, and Linux
• Self‑motivated with a passion for technology and networks
• Exceptional troubleshooting skills and a quick and enthusiastic learner
• Occasional nights/weekend hours may be required to perform or support system updates, troubleshooting, and scheduled maintenance

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligibility for all medical, dental, and vision benefits on Day 1
• 401(k) with employer match, vested on Day 1
• Opportunity to work for a growing, global organization
• Ability to engage with clients and internal partners to make an impact
• Organization‑wide focus on growth and development

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees.

This is a remote position, and the salary range for most locations for this role is $44,816 - $76,076 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

• Behavioral Interview with Talent Acquisition
• Online talent assessment
• Hiring Manager Interview
• Stakeholder Interview
• Additional interview steps may be added depending on the position or if further evaluation is needed.

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Mid-Senior level

Full‑time

Information Technology

Insurance