Technical Consultant; 2nd Line

Position: Technical Consultant (2nd Line)

Anytime – Orkney Islands, Scotland, United Kingdom

Technical Consultant (2nd Line)

Location:

Orkney Islands, Scotland

Company:
Anytime (a wholly‑owned subsidiary of Apogee Group, formerly part of Argon)

About Us

At Argon we are passionate about transforming how organisations in the private and public sectors leverage technology. We build long‑term partnerships to deliver bespoke solutions that optimise processes, enhance performance and reduce costs. Since 1983, we have delivered innovative technology solutions and, in March 2023, became a wholly‑owned subsidiary of the Apogee Group, Europe’s largest multi‑brand supplier of workplace solutions.

Job Details

We are seeking a capable and client‑focused 2nd Line Technical Consultant to join our technical team. The role sits at the heart of our service operation, supporting 1st line analysts with escalations and working closely with 3rd line engineers on project delivery, infrastructure improvements and policy changes. Most support is delivered remotely, but site visits may be required. Typical working hours are a 37.5‑hour week Monday to Friday, covering the hours of 8 am to 6 pm.

We offer flexible working arrangements, including part‑time hours or alternative schedules.

What You’ll Be Doing

• Handling escalations from the 1st line / service desk team
• Supporting the 3rd line team with IT projects, infrastructure work and technical changes
• Administering and troubleshooting Microsoft Entra, AD, Group Policy, Intune, Defender and related services
• Providing support across Microsoft 365, Windows desktop OS, Office applications and Apple devices
• Troubleshooting hardware, peripherals, networking basics and mobile devices
• Assisting with RDS/virtual environments
• Delivering occasional on‑site support when remote work isn’t an option
• Sharing knowledge, mentoring team members and contributing to better internal processes

Skills & Experience Required

• Gaining around 4 + years experience in an IT support environment, with at least a year in a 2nd line role
• Strong skills across Microsoft services, ideally with certifications such as MD‑102 or MS‑102
• Confidence supporting Windows OS, M365 apps, hardware diagnostics and general troubleshooting
• A grounding in networking fundamentals including TCP/IP, basic configuration and fault‑finding
• Experience with Microsoft Server OS for basic admin tasks
• A clear, logical approach to problem‑solving under pressure
• Strong communication and customer‑service skills
• A proactive attitude, eagerness to learn and willingness to help others
• Full clean driving licence (required)
• Ability to meet security‑vetting requirements & DBS

Benefits

• Flexible Working Options:
  We appreciate the need for flexibility and offer options that allow you to balance work and life commitments effectively.
• Annual Leave: 25 days of paid holiday every year, plus 10 Bank and Public Holidays observed on the Isle of Man.
• Pension Scheme:
  After 12 months of continuous service you will be eligible for our Company Pension Plan. The company will contribute a percentage of your basic salary, starting at 1 % in the first year and increasing annually by 1 % each year, reaching a cap of 5 % from the fifth year onwards.

Seniority Level

Mid‑Senior level

Employment Type

Part‑time

Job Function

Information Technology

Industries

IT System Training and Support

Referral Bonus

Referrals increase your chances of interviewing at Anytime by 2×.

Diversity & Inclusion

Diversity and inclusion are at the heart of our success. We welcome applicants from all backgrounds and actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. As an Equal Opportunity Employer we encourage you to bring your whole self to Apogee.

Accessibility & Support

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Additional Information

Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.

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