QA Engineer

About the Role

We are looking for a Quality Assurance Engineer with dedication and an eye for detail to ensure quality software for our customers. Use your strong expertise in networking and system administration to build our suite of SaaS software products. You are an integral part of our team, supporting software quality testing that is pivotal for our growing suite of automated endpoint management platform.

Work on a diverse squad of software development engineers to validate the functionality of new product features and design and implement test cases. Use your knowledge of the automation endpoint management platform industry and products, operating systems, as well as your expertise in QA testing deep into the systems level of the software stack. Work with top‑tier engineers and leadership as you manage a stream of new and exciting software challenges.

We are flexible on remote working from home if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

• IT Operations Expertise:
  Dive into our suite of software products and become an in‑house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback.
• Quality Testing & Troubleshooting:
  Responsible for comprehensive software testing to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.
• Documentation:
  Create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address.
• Continuous Improvement:
  Recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.
• Collaboration:
  
  Work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved.
• Other duties as needed. Outstanding communication skills.

• Bachelor's degree in technology is a distinct advantage, though not mandatory.
• 5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential.
• 2+ years of experience scripting in at least one or preferably multiple scripting languages such as Power Shell, Bash, Batch, Python, etc.
• Previous experience with at least 2 of the 3 operating systems:
  Windows, Mac or Linux is required. Including an understanding of system settings, the Windows Registry, and other OS foundational aspects.
• Experience with computer networks and network equipment setup and management; understanding of network hardware would make you stand out.
• Experience working with databases including Postgre
  
  SQL, SQL, and MySQL.
• Experience setting up and configuring Virtual Machines (VM). A focus on ESXi and Hyper‑V will be advantageous.
• Experience with virtualisation platforms – VMWare Fusion, Virtual Box, Parallels.
• Experience using command line and Power Shell tools for administration of computer operating systems.
• Ability to collect and analyse information from log files.
• Experience using API platforms, Postman experience would be a plus.
• Experience with any remote‑control tools including Team Viewer, Splashtop, Any Desk, Connect Wise.
• Experience with TCP/IP protocols, especially SNMP, TCP, UDP, ICMP, DN; will make you a good fit for our network monitoring team.
• Experience with Jira and Jira X‑Ray extension will make you stand out.
• Engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights.
• Attention to detail, ensuring that all bugs and inconsistencies go unnoticed.
• Ability to think on your feet, coupled with analytical prowess, for identifying, documenting, resolving or escalating issues as they arise.
• Outstanding communication skills.

Ninja One automates the hardest parts of IT to deliver visibility, security, and…