IT Support Analyst

Do you love solving problems, helping people, and keeping systems running smoothly behind the scenes? Our client, a fast-growing fitness brand, is looking for a Technical Systems Support Analyst who thrives in high-energy, customer-focused environments.

This role blends technology, hospitality, and operational support. You’ll be the calm, trusted expert when things don’t work as expected—supporting gyms, franchise partners, internal teams, and members so the workout experience never skips a beat.

This is a direct-hire opportunity with long-term growth potential.

The successful candidate must be able to work onsite in the Huntersville area, Monday through Friday, with the opportunity to work from home 1 day a week.

Salary: $26.50/hr - $31.25/hr Depending on Experience

Benefits:

• Medical, Dental, and Vision Insurance
• 401(k)
• Various Gym Perks
• Vacation Pay

• Provide hands-on technical support for in-gym systems and core business platforms
• Troubleshoot Level 1 and Level 2 issues for franchise partners, staff, and members
• Act as an escalation point for more complex system and data-related issues
• Support platforms tied to member scheduling, billing, retail, nutrition, and engagement
• Assist with technology rollouts, system upgrades, and new platform implementations
• Maintain clear documentation, workflows, and troubleshooting guides
• Partner with internal teams and vendors to strengthen system performance and reliability

• Improve data accuracy and trust across core platforms and reporting tools
• Reduce repeat support issues by identifying root causes and implementing long-term fixes
• Strengthen franchise partner confidence by delivering consistent, high-quality technical support on complex issues

This role goes beyond closing tickets—you’ll help improve systems, processes, and the overall support experience.

• Proven ability to handle complex Level 1 and Level 2 support in hospitality-style environments
• Experience using Zendesk or a similar ticketing system
• Exceptional people skills with a strong customer service mindset
• Clear, confident written and verbal communication
• Experience supporting member-facing platforms involving scheduling, payments, and high-volume users

Character, communication, and trust matter just as much as technical ability. This role represents. This role represents the brand every single day.

• Background in fitness, wellness, or hospitality is highly preferred
• Prior Level 1 or Level 2 support experience in gyms, studios, retail, or customer-driven environments
• Familiarity with fitness or studio management platforms such as:
  Mindbody or similar systems (Zen Planner, Club Ready, ABC Fitness Solutions, Wellness Living, etc.)
• Exposure to retail, marketing, or analytics tools such as Shopify, Loop Spark, Domo, or comparable platforms

Every system you support helps keep gyms running, members happy, and franchise partners confident. Your work directly impacts daily operations, data integrity, and the overall brand experience across the organization.

If you enjoy helping people, solving meaningful problems, and working in a fast-paced fitness environment where your work truly matters, we’d love to talk. Apply today and help power the technology behind an unforgettable fitness experience.