Client Services Manager - Remote

Company Description

At Pay Near Me , we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry‑leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non‑commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as Pay Pal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust Pay Near Me  to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth.

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

The Client Services Manager will serve as the technical subject matter expert for Pay Near Me ’s solutions, supporting Sales, Account Management, and Merchant Support in the onboarding of merchants. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success.

• Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.
• Conduct data integration, platform configuration and business process mapping, tailoring the Pay Near Me  platform to the specific needs of each merchant.
• Work closely with Product Management to influence solution design and contribute to the Pay Near Me  roadmap based on partner needs and capabilities.
• Provide technical support to existing merchants as they adopt new products or expand their current implementations.
• Develop code and build reusable tasks to streamline engineering work related to support and implementation.
• Collaborate with cross‑functional teams to resolve critical escalations and ensure smooth merchant onboarding.

• 3-5 years of hands‑on experience implementing or supporting API‑based solutions, including integration, troubleshooting and support.
• Experience with web‑based and mobile integrations; familiarity with HTML, XML, JSON and Java script for issue diagnosis.
• Proven ability to map and transform client data into complex platforms or systems.
• Bachelor’s degree in Computer Science, Engineering or a related technical field (or equivalent experience).
• Excellent communication skills to explain technical issues to both technical and non‑technical audiences.
• Strong problem‑solving mindset, resilience in debugging complex issues and ability to manage multiple client implementations simultaneously.

• Background in payments, fintech or related industries.
• Prior experience working directly with merchants or enterprise clients in a client‑facing technical consulting role.

• Base salary per year (paid semi‑monthly)
• Fast‑paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company‑sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3‑4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 4‑6x / year in‑person team meet‑ups

$105,000-$130,000

Pay Near Me  strives to create a workplace where all employees thrive. We welcome candidates from all backgrounds, experiences and perspectives.…