Solutions Consultant - Public Sector

Why consider this job opportunity

• Salary up to $179,000
• Potential for bonuses and additional benefits
• Opportunity for career advancement and growth within the organization
• Flexible hybrid working model with remote work options
• Work with cutting-edge AI technologies and customer service solutions
• Join a company committed to diversity, equity, and inclusion in the workplace

• Conduct thorough technical and business discovery sessions to understand customer challenges and design tailored demonstrations
• Architect AI-driven customer experience solutions that translate complex technologies into business-focused narratives
• Own the technical engagement throughout the sales cycle, ensuring alignment with customer goals and compliance standards
• Collaborate cross-functionally to influence product roadmap and ensure a unified go-to-market strategy
• Measure and optimize the impact of solutions using analytics and AI performance metrics

• 3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, or enterprise software environments
• Proven experience in designing and executing customer pilots and proofs of concept
• Understanding of AI technologies and their applications in customer experience
• Expertise in domains such as CCaaS, customer service software, ITSM, or business intelligence
• Excellent interpersonal, communication, presentation, and writing skills

• Graduate degree or equivalent work experience
• Strong analytical skills with the ability to connect technical capabilities to strategic business impact
• Deep curiosity about how AI and automation reshape customer experience
• Experience in collaborative environments, aligning teams and earning stakeholder trust
• Innovative problem-solving skills leveraging technology for new opportunities

#Customer Experience #AI #SaaS #Career Opportunity #Diversity And Inclusion

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