Manager, Customer Trust, Premier and Audit

Employer Industry: Information Services and Technology

• Salary up to $184,600
• Opportunity for career advancement and growth within the organization
• Hybrid work model offering flexibility to work from home 2-3 days a week
• Comprehensive benefits package including mental health days, tuition reimbursement, and wellness resources
• Supportive workplace culture emphasizing inclusion and work-life balance
• Chance to make a meaningful impact in the community through volunteer initiatives

• Lead and develop the Premier Support and Customer Audit teams, fostering a customer-focused culture
• Act as a trusted advisor on security, compliance, and audit matters for customers
• Manage customer audit responses and support engagements, ensuring high-quality delivery
• Collaborate with cross-functional teams to resolve customer concerns and enhance processes
• Monitor customer feedback and program metrics to drive continuous improvement

• 5-7+ years of experience in consulting with exposure to IT audit, GRC, or compliance advisory
• Strong understanding of audit processes and frameworks (e.g., SOC 2, ISO 27001, NIST)
• Proven ability to build relationships and communicate effectively with customers
• Experience leading or developing teams in a customer-facing environment
• Excellent verbal and written communication skills with the ability to simplify complex topics

• Relevant certifications (CISA, CISM, CISSP, or similar) are a plus but not required
• Comfort with managing multiple priorities and working across functions

#Information Services #Customer Support #Career Opportunity #Flexible Work #Professional Growth

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