HPC Hardware Technical Deployment Specialist

HPC Hardware Technical Deployment Specialist

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We value diverse backgrounds and provide flexibility to manage work and personal needs. We strive to make bold moves together and be a force for good.

Management Level Definition:
Contributions include applying intermediate level of subject matter expertise to solve common technical problems. Acts as an informed team member providing analysis of information and recommendations for appropriate action. Works independently within an established framework and with moderate supervision.

This is a traveling role and you will be expected to travel ~70% of the time.

• Work as part of a team to install and deploy small, medium and large‑scale high‑performance computing systems in various customer locations in North America.
• Responsible for rack/stack, connecting and cabling system according to point‑to‑point cabling maps and SCHD specifications.
• Power up, validate and run health checks on HW, troubleshooting and working to correct any issues.
• Participate in system acceptance, working to resolve any HW fallout on the system.
• Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures.
• Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking.
• Demonstrate hands‑on practical knowledge of systems and policies.
• Operational management tasks including working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities.
• Provide appropriate documentation of tasks and activities and technical outlines.
• Responsible for following all HPE Travel Policies and Procedures.

• 3+ years of technical experience and an Associate’s Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience.

• Located within 30 miles of a major airport.
• Must be a US Citizen.
• Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break‑fix.
• Understanding of a Data Center IT Operations environment.
• Experience with fiber optic and/or copper cables; able to label, bundle, run and understand point‑to‑point mappings.
• Experience and understanding of servers, storage, networking in a Datacenter environment.
• Able to proficiently perform data center support tasks with little guidance.
• Possess strong mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Demonstrates a strong team mentality; able to work well with multiple cross functional groups.
• Strong organizational skills; ability to manage multiple projects and administrative tasks that align within each.
• Professional written and verbal communication skills.
• Attention to detail with a focus on customer satisfaction.
• Ability to lift 60 lbs.
• Ability to stand on ladders.
• Ability to stand for long periods of time.
• Ability to operate manual and power hand tools.
• US Federal Clearance is a plus.

Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow‑Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building.