Customer Product Trainer

Thomson Reuters is seeking a versatile and dynamic Customer Education Manager to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building, communication, and presentation skills, who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction. You will support our full suite of legal products, including our best-in-class AI solutions and deliver exceptional training and support to our diverse customer base.

This role offers a unique opportunity to engage with cutting-edge legal and AI technology and support a diverse range of customers in achieving their goals with Thomson Reuters' products.

In the role of Customer Product Trainer
, you will:

• Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters' products.
• Onboard, train and educate customers on our software, including developing customized training programs to meet specific client needs.
• Utilize adult learning principles and engagement techniques during training sessions.
• Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests.
• Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings.
• Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials.
• Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends.
• Log, update, and maintain activity and customer information within our business systems.

You may be a fit for the role of Customer Product Trainer if your background includes:

• Juris Doctorate required
• 1-2 years of professional legal experience is preferred
• Experience with legal technology and/or AI-based platforms is preferred
• Strong sales and customer-centric aptitude with a revenue focus
• Excellent oral and written communication and presentation skills
• High degree of professionalism
• Adept at using web-based meeting tools
• Experience in adult training/education and a passion for learning about new technology and software
• A personable, positive attitude with a knack for problem-solving and helping customers
• Enjoy working on cross‑functional teams and contributing to outcomes focused on positive customer experiences

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue…