IT Systems Administrator

Join to apply for the IT Systems Administrator role at Clear IT Recruitment Ltd
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This range is provided by Clear IT Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

A fantastic opportunity has arisen for an experienced IT Systems Administrator to join our client's team in their Hitchin office on a hybrid basis. This role is part of a growing technical support team and requires a minimum of four years of experience in IT infrastructure support.

• Administering, monitoring and supporting client hardware, software, IT systems and infrastructure.
• Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer‑term remedial actions.
• Configuring, reprovisioning and onboarding devices for clients.
• Administering AD, Azure, 365 and other cloud services.
• Scheduling and performing proactive system maintenance.
• Analysing systems and making recommendations to improve performance.
• Performing server backup and recovery operations and restarting systems following outages.
• Liaising between users, external suppliers and other members of the team.
• Recording support activities via the ticketing system and communicating progress back to the team.
• Responding promptly to queries and requests from clients via phone, email or online chat.
• Keeping clients updated with progress if an issue cannot be resolved straight away.
• Communicating and explaining technical information clearly to a non‑technical audience.
• Keeping process documentation and client information up to date.
• Onsite visits to clients for issues that cannot be resolved remotely.
• Configuring and provisioning IT environments for new clients.
• Involvement in technical implementation projects from planning to deployment.

• Flexible approach to office/home working.
• 20 days annual leave plus bank holidays (increasing by 1 day every 2 years, up to 25 days).
• Private medical insurance (once probation passed).
• Death in service cover (once probation passed).
• Work Save Pension Plan available.
• Free on‑site parking.
• Training courses encouraged and funded.

Should you have any questions or wish to apply, please do not hesitate to contact Clear IT Recruitment Ltd.

Note:

Due to the number of applications we receive, we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.