Technical Solutions Professional III

About the Role

Canon U.S.A., Inc. in Melville, NY is currently seeking a Technical Solutions Professional III (Representative, Tech Supt III). The role performs second to third-level hardware phone-based support for Canon’s LFS products, such as Arizona, Colorado, Plot Wave, Color Wave, and image

PROGRAF devices. Assist Canon dealers and CSG in troubleshooting and repairing these Canon devices, providing phone-based technical assistance with installation, maintenance, routine repair, and calibration of Canon equipment. Serves as a primary second-level contact for service-related issues and reports to a supervisor or manager.

Location:

Melville, NY (Hybrid) or Itasca, IL (Hybrid). Fully Remote considered for highly qualified candidates only.

Hours:

10:00 AM – 6:00 PM (Occasional 11:00 AM – 7:00 PM coverage) Eastern time. The full-time hybrid schedule requires presence in the office on Mondays, Tuesdays and Wednesdays and allows work from home for the remainder of the week, unless a specific business need requires in-office attendance on other days.

As part of Canon’s Technical Support Center, you will leverage your technical expertise to provide advanced, high‑level phone-based support for Canon Independent Dealers and Canon Solutions Group technicians, focusing on production equipment systems functionality and hardware issues.

• Provide expert troubleshooting for high‑end Large Format hardware and related systems, including network connectivity for production devices such as Arizona, Colorado, plot
  
  WAVE, color
  
  WAVE, and image
  
  PROGRAF Devices.
• Perform problem analysis by duplicating, recreating, or configuring environments within an open pre‑escalation framework to diagnose issues, propose solutions, and report status updates.
• Document all interactions accurately in the Call Management System to ensure efficient follow‑up and timely resolution.
• Contribute to internal and external knowledge bases via Teams, Canon Grid, and other platforms.
• Produce concise “How‑To” videos for the e‑Support library to assist technicians and engineers in resolving issues independently.

• Experience: 2‑5 years of technical proficiency in the Large Format Systems (LFS) imaging industry and troubleshooting/repairing Canon Large Format digital products.
• Technical
  
  Skills:
  
  Strong knowledge of computer platforms, hardware flashing, system software updates, and print driver installation; strong electrical and mechanical troubleshooting skills; comprehensive understanding of Canon digital LFS products, manuals, and tools; ability to use voltage meters and electrical schematics in troubleshooting.
• Education: Associate’s degree in Electronics or equivalent military/trade school training preferred; 2‑4 years of active field experience also considered.
• Certifications: Network+ or equivalent hardware vendor training/certification highly preferred.
• Other Requirements: Excellent oral and written communication skills; proven customer service skills and a professional, engaging demeanor; ability to work flexible hours and occasional light travel (up to 10%).

$33.37 – $49.98 hourly.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All applicants must be legally authorized to work in the United States. Visa sponsorship is not provided.