Technical Solutions Professional III

Canon U.S.A., Inc. in Melville, NY is currently seeking a Technical Solutions Professional III (Representative, Tech Supt III). The Technical Solutions Professional III performs second to third‑level hardware phone‑based support for Canon’s LFS products, such as Arizona, Colorado, Plot Wave, Color Wave, and image

PROGRAF devices. Assists Canon dealers and CSG in troubleshooting and repairing these Canon devices. Using established company guidelines, provides phone‑based technical assistance with installation, maintenance, routine repair, and calibration of Canon equipment. Serves as a primary second‑level contact for service‑related issues and provides direct technical support. Typically reports to a supervisor or manager.

Location: Melville, NY (Hybrid) or Itasca, IL (Hybrid) | Fully Remote considered for highly qualified candidates only

Hours: 10:00 AM – 6:00 PM (Occasional 11:00 AM – 7:00 PM coverage) Eastern time

Work Schedule: This position is full‑time and offers a hybrid work schedule requiring you to be in the office Mondays, Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Work schedules and office reporting requirements may change from time to time based on business needs.

Join one of the world’s most admired and innovative imaging companies as part of our Technical Support Center. This is an opportunity to leverage your technical expertise, provide high‑level support, and continue growing your skills in a dynamic environment.

As a Technical Solutions Professional III, you will deliver advanced phone‑based technical support for Canon Independent Dealers and Canon Solutions Group technicians, focusing on production equipment systems functionality and hardware issues.

• Provide expert troubleshooting for high‑end Large Format hardware and related systems, including network connectivity for production devices such as Arizona, Colorado, plot
  
  WAVE, color
  
  WAVE, and image
  
  PROGRAF Devices.
• Duplicate, re‑create, or configure environments within an open pre‑escalation framework to diagnose issues, propose solutions, and report status updates.
• Accurately record all interactions in the Call Management System to ensure efficient follow‑up and timely resolution.
• Contribute to internal and external knowledge bases via Teams, Canon Grid, and other platforms.
• Produce concise “How‑To” videos for the e‑Support library to assist technicians and engineers in resolving issues independently.

• Experience: 2-5 years of technical proficiency in the Large Format Systems (LFS) imaging industry.
• 2-5 years troubleshooting and repairing Canon Large Format digital products (Arizona, Colorado, plot
  
  WAVE, color
  
  WAVE, image
  
  PROGRAF).
• Technical
  
  Skills:
  
  Strong knowledge of computer platforms, hardware flashing, system software updates, and print driver installation.
• Strong electrical and mechanical troubleshooting skills.
• Comprehensive understanding of Canon digital LFS products including manuals and tools.
• Ability to use tools such as voltage meter and electrical schematics in troubleshooting.
• Education: Associate’s degree in Electronics or equivalent military/trade school training preferred. 2‑4 years of active field experience will also be considered.
• Certifications: Network+ or equivalent hardware vendor training/certification highly preferred.
• Excellent oral and written communication skills.
• Proven customer service skills and a professional, engaging demeanor.
• Ability to work flexible hours and occasional light travel (up to 10%).

Compensation: Anticipated salary range for this role: $33.37 - $49.98 hourly.

About our Company — Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at  and connect with us on Linked In at

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and…