Strategy & Planning Lead

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

As the Strategy & Planning Lead, you will drive the strategy, structure, and delivery of enterprise‑wide company initiatives. This role connects strategy with execution; building clarity across teams, shaping decisions, and ensuring large AOP and functional programs move from idea to impact. This is a high‑partnership role that connects business, technology, data, and business leaders to ensure all efforts move in sync and deliver measurable impact.

You’ll operate at the intersection of business, technology, and governance. You’ll design and run the program structure, governance and managing risks at scale; balancing speed, control, and transparency. The ideal candidate thrives in ambiguity, brings a driver mindset, and can influence across functions without direct authority. This role demands agility, practical problem solving, high bias for action, and the ability to turn complex ideas into action.

This role ensures efforts don’t sit in silos but operate as a cohesive, transparent, and outcome‑driven enterprise program. It calls for someone who combines strategic thinking with a driver’s mindset; someone who can influence broadly, move fast, and bring structure, clarity, and accountability to the company’s priorities.

This position is an individual contributor role reporting to the VP of Strategy, Release & Operations.

Responsibility

• Translate the company’s initiatives into a clear roadmap with defined priorities, timelines, and success metrics
• Partner with functional, product, and data leaders to identify and advance the highest‑value scope, use cases and initiatives
• Keep the roadmap adaptive and responsive to changing business priorities and developments
• Build and maintain the core operating model for large‑scale programs: intake, prioritization, review, approval, and execution tracking
• Lead cross‑functional coordination with application engineering, application product management and global data and analytics teams
• Simplify complex processes, reduce friction, and create visibility through structured documentation and dashboards
• Communicate progress and decisions openly through updates, forums, and scorecards that build trust and shared understanding
• Bring clarity and consistency to goals, risks, and results are communicated across the enterprise
• Turn strategy into action through disciplined planning, milestone tracking, and continuous follow‑through
• Tackle roadblocks with agility and resourcefulness, partnering across teams to solve problems quickly
• Manage complex programs where ownership is distributed and influence is built through credibility and collaboration
• Shape adoption strategies that focus on real usage and impact, not just deployment
• Encourage experimentation while maintaining control and compliance
• Help leaders and teams adjust to new workflows and AI‑integrated ways of working

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Basic

• 12+ years in program management, business operations, or strategy roles…