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Remote CX Operations Leader: Retention
Remote / Online - Candidates ideally in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2025-12-22
Frankfort, Franklin County, Kentucky, 40601, USA
Listing for:
Zoom
Remote/Work from Home
position Listed on 2025-12-22
Job specializations:
-
IT/Tech
Cloud Computing, Technical Support, Business Continuity
Job Description & How to Apply Below
A leading collaboration software provider is seeking a Head of Customer Experience Operations in Frankfort, Kentucky. The role involves defining and executing operational strategies for customer retention and expansion. Candidates should have over 15 years in customer success operations and extensive experience with CX tech stacks like Salesforce and Gainsight. A strong leadership background with proven results in SaaS environments is essential.
The position offers a competitive salary and a hybrid work model.
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