Senior Systems Engineer

** We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
** Olmec, a New Charter Technologies company, is looking for a Senior Systems Engineer in Falls Church, VA. Other companies may call this role a Senior Field Engineer, L3 Engineer, Lead Systems Engineer, and Lead Systems Administrator. As an onsite Senior Systems Engineer (L3), you will be stationed at our client’s office and will be the first point of contact for all IT-related issues.

You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client’s IT infrastructure. This role requires a proactive individual with excellent problem-solving skills and a customer-focused attitude.
This role goes beyond day-to-day technical support; you will be expected to "own" the client relationship from an IT perspective. While you’ll be backed by a broader team of senior engineers and specialists, you will serve as the primary technical liaison and trusted advisor for the client. We’re looking for someone who will take the initiative to deeply understand the client’s business, departments, workflows, and critical applications, and who can proactively identify ways that technology can support their goals.

This includes driving conversations around IT strategy, forecasting future needs, and ensuring that both tactical issues and long-term objectives are consistently addressed. You’ll be accountable for maintaining a strong relationship with key stakeholders, including regular communication with the client’s executive leadership.
The person in this role will participate in routine syncs with our home office team to review open projects, discuss challenging technical issues, share client-specific insights, align on support metrics, and engage in ongoing technical training. These collaborative sessions ensure both onsite and offsite teams remain fully aligned and collectively focused on delivering a seamless, high-impact experience for the client.
** Minimum of 3+ years of
* hands-on
* network infrastructure (firewall/security appliance, network switch, wireless controllers and access points, etc.) experience.
**** This position is 5 days a week at our Falls Church, VA office with occasional visits (only as needed) to a data center that’s roughly 30 minutes away. You will need to commute to these locations.**#
** Responsibilities:
*** Provide
** advanced troubleshooting and support
** for Windows desktop and server environments.
* Manage and support
** Microsoft 365, Azure, Active Directory, and Intune
** deployments.
* Configure, maintain, and troubleshoot
** firewalls, switches, and other networking equipment**.
* Provide remote & hands-on support and maintenance for server infrastructure hosted in a nearby data center.
* Act as a key technical resource for resolving complex IT issues, both remotely and on-site.
* Implement
** security best practices
** across client environments.
* Serve as an escalation point for junior engineers, assisting with issue resolution and knowledge sharing.
* Communicate effectively with clients, ensuring technical solutions are explained in
** clear, non-technical terms**.
* Maintain detailed documentation of work performed in ticketing and documentation systems.#
*
* Qualifications:

**
* ** Minimum of 3 years of experience working at an MSP**.
* Strong expertise in
** Windows Server (2016/2019/2022) and Windows 10/11**.
* Hands-on experience with
** Microsoft 365, Azure AD, Intune, and related cloud services**.
* Solid understanding of
** firewalls (Meraki, Sonic Wall, etc.), switches, and networking fundamentals**.
* Experience with
** RMM tools, PSA systems, and IT automation**.
* Exceptional troubleshooting skills across
** desktop, server, and network environments**.
* Ability to
** communicate complex IT concepts in layman’s terms**.
* Experience handling escalations and mentoring junior team members.
* Strong organizational and documentation skills.#
** Bonus Qualifications (Preferred but Not Required):
*** Industry certifications (Microsoft, Cisco, CompTIA, or similar).
*…