Senior Solution Architect, Enterprise

Position Title: Senior Solution Architect, Enterprise

From Fivetran founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

We're looking for an experienced Senior Solution Architect to join our dedicated Professional Services team. You will sit at the heart of our mission empowering businesses to unlock transformative insights from their data. Fivetran's goal is to make access to data as simple and reliable as electricity.

This role demands the capacity, capability, and drive to successfully deliver projects and solutions throughout the customer journey. This includes securing technical wins in collaboration with sales engineering, creating seamless customer onboarding experiences, providing customer care, maintaining ongoing engagement, fostering consumption growth, and ensuring net revenue retention.

The Senior Solution Architect will act as an internal advocate for customers and bring the voice of the customer into the rest of the organisation. You will share perspectives that lead to an increase in meaningful outcomes and business value for our customers.

Using your experience with Data Replication/Integration, ELT, cloud data warehousing, and dbt transformation and analytics, you will skilfully guide prospects and partners to faster, more reliable, and secure data integration solutions. You will be directly and enthusiastically supported by a world-class Professional Services team and a great product that just works.

This is a full-time, remote position based out of Australia. Candidates must be fluent in English.

• Fivetran
• dbt
• AWS, GCP, or Azure environments and services
• REST APIs and modern data integration platforms
• On-premises and cloud databases (Oracle, MS SQL Server, Snowflake, Databricks, Redshift, Big Query, etc.)
• SQL, Python, Infrastructure as Code (Terraform, Cloud Formation, etc.)
• Containerisation and orchestration (Docker, Kubernetes)

• Advise customers: Provide guidance on data & system architecture, and support the implementation of Fivetran connectors following best practices.
• Create automation solutions: Develop scripts and automations using Fivetran's CLI or APIs.
• Provide technical support: Offer deep technical knowledge and understanding of Fivetran products and the data landscape to assist customers or internal teams.
• Act as a liaison: Serve as the technical bridge between customers and Fivetran product, engineering, and support teams.
• Build relationships: Foster strong connections with all stakeholders, both internal and external, across business and technical roles.
• Collaborate for improvement: Work closely with pre‑sales, support, product, and engineering teams to continuously enhance the customer journey.
• Deliver high‑quality: Provide best‑in‑class schemas and clean data designed to be intuitively useful for analysts.
• Engage proactively: Actively participate in product and engineering roadmap discussions, gathering and sharing customer/prospect feedback.
• Contribute to documentation: Assist in creating and maintaining documentation for Fivetran products, the internal knowledge base, and training resources.
• Excel in technical challenges: Thrive in complex technical discussions and troubleshooting scenarios, delivering effective solutions.

• Core Database Expertise: 3‑5+ years of hands‑on experience with Oracle, Microsoft SQL Server, SAP, Postgre
  
  SQL, Maria
  
  DB/MySQL, and Mongo
  
  DB or similar enterprise database systems, including end‑user support and systems integration.
• Networking and Data Integration Mastery: Proven proficiency in networking approaches, including Private Links, SSH tunnels, and VPNs, as well as data replication/integration tools, particularly Change Data Capture (CDC) solutions.
• SQL Fluency, Scripting & API Familiarity: Knowledge of Python/JavaScript and experience interacting with REST APIs for data…