Strategic Program Manager

About Avalon Healthcare Solutions:

Avalon Healthcare Solutions is the nation's leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.

Supporting over 30 health plans and 44 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes.

With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value.

Learn more at .

You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please visit

Avalon Healthcare Solutions, and its affiliates, is an equal opportunity employer. This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.

The Strategic Program Manager is a critical cross‑functional leader responsible for driving enterprise-level initiatives that strengthen Avalon's delivery model, improve customer and partner outcomes, and increase operational clarity across teams. This role operates at the intersection of Sales, Implementation, Product, Data, and Client Experience, ensuring that strategic programs are aligned, governed, and executed with consistency, speed, and quality.

The Strategic Program Manager brings structure to ambiguity, establishes clear operating rhythms, and creates predictable, repeatable frameworks that elevate delivery performance across the organization.

This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.

• Lead the end-to-end Sales-to-Service program, including pre‑contracting requirements, intake workflows, handoff standards, integration readiness, and downstream delivery quality.
• Establish and reinforce clear roles, expectations, and deliverables throughout the client lifecycle.
• Ensure seamless alignment between Sales, Implementation, and operational teams to support consistent, predictable client onboarding.

• Stand up and manage enterprise-level work streams tied to data capabilities, integration strategy, delivery quality, and testing model evolution.
• Provide program governance through issue escalation, risk mitigation, dependency tracking, and cross‑functional accountability.
• Deliver biweekly program updates to senior leaders, surfacing risks early and supporting timely decision‑making.
• Prepare materials and insights that support operating goals, quality targets, and executive-level reviews (e.g., MBRs, QBRs, steering committees).

• Develop, maintain, and continuously improve foundational tools and documentation including diligence requirements, implementation collateral, data standards, integration artifacts, and downstream delivery guides.
• Ensure these assets drive standardization, reduce ambiguity, and promote a consistent, high‑quality client experience.

• Serve as the connective tissue across Sales, Product, Data & Analytics, Implementation, and CST to ensure shared priorities and coordinated planning.
• Establish predictable operating rhythms, facilitate structured program updates, and maintain clear…