IT Platform Support Specialist

Description Nexstar Network – IT Platform Support Specialist Who we are

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work.

At Nexstar Network, we believe that a phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential.

We’ll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO’s office to share an idea you’d like to try. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.

Are you imagining it? Good. We’re waiting to meet you at Nexstar.

Nexstar is a member owner network of over 600 members. Our goal is to help our members grow their businesses by providing classroom training, mentoring, online tools, and strategic partnerships.

• Base salary with performance bonus potential.
• Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage.
• 401(k) safe harbor plan with a 3% company contribution.
• Generous PTO plan.
• Home service reimbursement.
• Gym Membership and cell phone reimbursement.
• Paid community service day.

This role is a combination of IT help support, IT team support and coordination, application support and direct education, and educational content development.

• Serve as the first point of contact for incoming IT requests
• Serve as the first point of contact for incoming technical needs of members
• Serve as the overall Jira administrator: maintaining and updating workflows to serve the needs of the team, keeping abreast of new capabilities within Jira and opportunities to streamline our current workflows
• Serve as Jira tasks coordinator and triage
• Provision accounts within technical platforms for new staff/members
• Walk staff and membership through our web-based applications and assist as necessary
• Support staff when they have issues within technical platforms
• Work with the development team to create and keep up-to-date manuals and tutorials of our proprietary software.
• Engage staff in education around technical topics – cyber security, usage of 3rd party and internal software, new feature release, tours of websites and software
• Maintain our organization-wide quarterly cyber security training and testing
• Manage daily responsibilities autonomously while upholding established expectations and standards

• 2+ years of experience in a technical support role
• 1+ years of experience in educational content development and design
• Working knowledge of office productivity applications such as Microsoft Office, Share Point
• Knowledge of an array of web-based applications, their usage, and administration
• Strong interpersonal communication and relationship-building skills

• Associate’s or bachelor’s degree, or related experience

• Limited travel. May require travel up to a few times per year.

• Must be able to sit at a desk for prolonged periods of time.
• Ability to lift up to 15 lbs.

• $59,000-$73,000

If you want to be part of something bigger than just a job -- then this may be the job for you! You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network to learn more about our organization.

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.