Associate Manager, IT Services

Associate Manager, IT Services|The Wonderful Company# Associate Manager, IT Services The Wonderful Company | McAllen, TX | Information technology | Associate | Full-time | Job e
* Email## Company Description The Wonderful Company is committed to offering high-quality, healthy, and iconic brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.

The Associate Manager, IT Services will lead and actively participate in delivering Level I & II IT support for The Wonderful Company employees. This is a
** working supervisor role**, meaning the individual will manage a team of three (including themselves) while personally handling tickets and providing hands-on technical support. The position ensures smooth IT operations across Texas offices and supports remote users company-wide.##

Job Description
** Leadership & Team Management
*** Supervise IT Services staff, including scheduling, workload distribution, and ticket queue management.
* Mentor, motivate, and retain a high-performing team in a fast-paced environment.
* Provide regular updates and status reports to the IT Services Senior Manager.
** Hands-On Technical Support
*** Work tickets alongside the team, providing front-line support for hardware, software, and network issues.
* Manage workstation setup, upgrades, and repairs for new and existing employees.
* Deploy and manage mobile devices (iOS and Android) and troubleshoot peripheral devices (printers, copiers).
* Provide VIP and executive support locally and remotely, including Co-Chairman and senior staff.
** Process & Documentation
*** Develop and implement IT SOPs for security, hardware, and support across all Wonderful business units (Citrus, POM, FIJI, Justin Wines, HQ).
* Document processes, create user training materials, and maintain knowledge base articles.
* Utilize ITSM tools (Service Now experience preferred) for accurate ticket documentation and trend analysis.
** Collaboration & Vendor Management
*** Coordinate with vendors for services, purchasing, and hardware/software procurement.
* Collaborate with peers across TWC entities to align technology roadmaps, policies, and procedures.
** Additional Duties
*** Support remote offices and company offsite meetings.
* Manage IT onboarding/offboarding processes.
* Travel between Texas offices as needed.## Qualifications
* 5–7 years of progressive IT support experience, including leadership responsibilities.
* Strong hands-on knowledge of Windows and Mac OS environments.
* Proven ability to diagnose and resolve hardware/software issues across desktops, networks, telecom, and mobile devices.
* Excellent communication, customer service, and organizational skills.
* Ability to manage multiple tasks and projects independently in a fast-paced setting.
* Experience supporting executives and VIP users preferred.
* Certifications (MCSE, ITIL, Cisco, Mac, Dell) are a plus.
* Must be self-motivated, adaptable, and willing to travel.
** Key Attributes:
*** Self-starter with strong problem-solving skills.
* Effective multitasker with exceptional time management.
* Collaborative leader who thrives under pressure.

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart.

This commitment is reflected in the company’s market share:
Wonderful Pistachios is America’s No. 1 tree nut and America’s fastest-growing snack;
Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America’s No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in…