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Technical Support HelpDesk/Support IT Consultant

Hybrid-Remote Customer Experience Lead | Journey & Automation

Remote / Online - Candidates ideally in
Washington, USA
Listing for: Saic
Full Time, Remote/Work from Home position
Listed on 2025-12-22
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Consultant
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below
A technology solutions provider is seeking a Customer Experience Lead to enhance customer journeys and operationalize comprehensive strategies. This hybrid-remote role based in Washington, DC demands a Bachelor's degree with extensive experience in customer experience and process improvement. The ideal candidate will have strong technological acumen, a metrics-driven approach, and the ability to drive efficiency through automation and self-service enhancements.

Certification in customer experience improvement is needed, and Public Trust clearance is a must.
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