Implementation Specialist - Remote

About Provision IAM
Provision IAM is a trusted leader in SaaS-based Identity and Access Management (IAM) solutions, with over 28 years of experience serving financial institutions and other regulated industries. We empower organizations to streamline digital operations and strengthen identity access security through technical excellence and client-focused problem-solving.

As we continue to grow, we seek a skilled and motivated Implementation Specialist to join our fully remote team. This role is ideal for someone who thrives on client interaction, excels in technical implementation, and is passionate about delivering outstanding customer experiences.

The Role
As an Implementation Specialist, you will serve as the vital link between our IAM/IGA platform and our financial institution clients. You’ll be responsible for configuring our SaaS solution to meet unique customer requirements, ensuring smooth and timely deployments, and acting as a trusted advisor throughout the implementation process.

Key Responsibilities

• Partner with new customers to understand their specific needs and objectives

• Configure our IAM/IGA platform to align with client requirements.

• Map data between disparate systems and implement appropriate access controls

• Perform light querying and scripting to customize implementation.s

• Become a subject matter expert (SME) on our platform and the middleware it leverages

• Provide professional, responsive support throughout the implementation process.

• Document client configurations and contribute to implementation best practices

Qualifications

Required:

• Technical aptitude with the ability to master new systems and concepts

• Experience with data mapping, light scripting, or system configuration

• Strong problem-solving skills and attention to detail

• Excellent communication skills and experience in customer-facing roles

• Ability to work independently in a fully remote environment

• Passion for learning and becoming a subject matter expert

Preferred:

• Experience in IAM, IGA, RBAC, or adjacent technical fields

• Background in financial services or experience working with banks/credit unions

• Quality Assurance or software testing experience

• Familiarity with API integration concepts

• Experience with middleware platforms

Why Join Provision IAM?

• Competitive Salary: $80,000 – $125,000 annually, based on experience and qualifications

• Comprehensive Benefits:
  Company-paid insurance coverage

• Retirement Plan:
  Simple IRA with company match

• Remote Setup:
  Company-provided equipment for practical remote work

• Work-Life Balance:
  Flexible work opportunities within a remote-first culture

• Impactful Work:
  Play a key role in enhancing security and compliance for financial institutions

• Professional Growth:
  Collaborate with a talented team shaping IAM/IGA best practices and innovations

Additional Requirements

• Must be legally authorized to work in the United States

• Must be proficient in English, both written and spoken

Our Ideal Candidate
We’re looking for someone who can blend technical expertise with excellent client relationship skills. Our ideal candidate enjoys solving complex problems, is comfortable becoming a subject matter expert on our platform, and thrives in a customer-facing role. We welcome candidates from diverse backgrounds, including those with QA engineering experience looking to transition into implementation roles.

Diversity & Inclusion
Provision IAM is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where all employees feel valued, respected, and empowered. We welcome applicants of all backgrounds and identities, including but not limited to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, and veteran status.

Ready to Make an Impact?
Apply today and help us empower financial institutions with secure, client-driven IAM solutions. Please submit your resume and a brief cover letter explaining why this role interests you and how your experience aligns with our needs. We look forward to hearing from you!